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Old 03-06-2009, 09:11 AM   #1 (permalink)
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Default Unable to Send encrypted emails using S/MIME

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Hi
I have configured BES MDS with LDAP etc, connected my Curve 8310 to Desktop Manager and synchronized my certificate and can now send encrypted email to me.

But, I cannot send encrypted email to anyone else or fetch certificates.

error: an unknown error occured when processing your LDAP request. Please try again.

If I try to find in LDAP (in Desktop Manager) this produces no results.

Reading the technical overview I cannot find any real help, can anyone help?
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Old 03-06-2009, 02:46 PM   #2 (permalink)
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do you have the "Default Server Base Query" defined ? it should in the format 'dc=domain,dc=org,dc=com', or you can point it directly at the continer holding user objects but it does a subtree search so pointing it at the top of the domain is easiest. ldap user id is in the format <domain>\<user>

to debug this I would run netmon on the BES with a filter on port 389 to the LDAP host, then issue a query and see what you capture.

Is one of a couple of things, either you can't authenticate to the LDAP server or your search is not returning any matches.
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Old 03-09-2009, 06:38 AM   #3 (permalink)
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thanks for response

I do not have the "Default Server Base Query" defined
When I Test Connection the response is "Connection established with destination server"

If I define this (in our case DC=HDS,DC=INT) and then Test Connection, the response is "Unable to connect to destination server"

I ran Netmon on BES and attempted to Find in LDAP a few times and filtering on LDAP produced no results.
As the search is going to the DC this is probably to be expected?

Any other ideas, or are there resources/documentation anyone has on this?
thanks
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Old 03-09-2009, 04:22 PM   #4 (permalink)
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Using Desktop Manager (if you install with Custom options and install Certificate Sync) you can define Multiple LDAP servers and Base Queries that will show up on the Blackberry Certificate sync application. In Desktop Mgr, got to Certificate Sync and then Options. If you still have issues I'll see about posting some of our "HowTos" (after scrubbing to protect the innocent)
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Old 03-09-2009, 07:00 PM   #5 (permalink)
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netmon can be a pain to setup if you don't use it all the time, I got v3.2 from MS and managed to capture a query (using a tcp.port == 389 filter), it uses the server base as the Base DN for the query so I am not sure you can do with out it. I used LDP to simulate a connection and issue the same query, basically this is the query for a user "andrew smith" from a handheld.

(&(|(givenname=Andrew*)(cn=Andrew*))(|(sn=Smith*)) (|(usercertificate=*)(usercertificate=*)))

so, in LDP the Base DN matches the Server Base Query field in the MDS LDAP config. you can use LDP to issue the query manually to see if you get any results.
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