My client is running BES 4.0. My best guess is they will not want to spend money on the v 4.1 upgrade.

Does RIM typically continue to provide hotfixes and service packs for older versions once they release a new version? I was unable to find a support policy published on their web site. Do they have one?

I asked this exact question to some folks from RIM last week at a conference.

They told me they will officially support two versions of BES. When 4.1 comes out there will be one final SP for BES 3.6. At that time 4.0 and 4.1 will be the officially supported versions.

I am not sure if this is published or just them saying stuff to me. But it makes sense.

Interesting, thanks. Gives me some hope!

3.6 users...would you say the pace of hotfixes and SPs (which, to me, has been quite frequent in 4.0) has slowed since the introduction of 4.0?

i believe they've had just as many or more service packs for 3.6 since 4.0 was released, to be honest. if i recall correctly, they were on SP3 or so when 4.0 was released, and now they are about to be at SP7.

Thanks; that's reassuring.

just out of curiosity, what happened to service packs 4-6?

They found their way to blackberry.com under the Service Pack section.

The Service Packs for 3.6 and 4.0 have each been about 3 or 4 months apart from what I can recall.