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Old 10-26-2005, 10:32 PM   #1 (permalink)
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Default How long does RIM typically release fixes for old versions?

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My client is running BES 4.0. My best guess is they will not want to spend money on the v 4.1 upgrade.

Does RIM typically continue to provide hotfixes and service packs for older versions once they release a new version? I was unable to find a support policy published on their web site. Do they have one?
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Old 10-26-2005, 10:38 PM   #2 (permalink)
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I asked this exact question to some folks from RIM last week at a conference.

They told me they will officially support two versions of BES. When 4.1 comes out there will be one final SP for BES 3.6. At that time 4.0 and 4.1 will be the officially supported versions.

I am not sure if this is published or just them saying stuff to me. But it makes sense.
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Old 10-26-2005, 10:44 PM   #3 (permalink)
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Interesting, thanks. Gives me some hope!

3.6 users...would you say the pace of hotfixes and SPs (which, to me, has been quite frequent in 4.0) has slowed since the introduction of 4.0?
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Old 10-26-2005, 11:36 PM   #4 (permalink)
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i believe they've had just as many or more service packs for 3.6 since 4.0 was released, to be honest. if i recall correctly, they were on SP3 or so when 4.0 was released, and now they are about to be at SP7.
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Old 10-27-2005, 08:46 AM   #5 (permalink)
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Thanks; that's reassuring.
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Old 10-31-2005, 08:46 AM   #6 (permalink)
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just out of curiosity, what happened to service packs 4-6?
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Old 10-31-2005, 09:27 PM   #7 (permalink)
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Quote:
Originally Posted by revision78
just out of curiosity, what happened to service packs 4-6?
They found their way to blackberry.com under the Service Pack section.
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Old 10-31-2005, 09:28 PM   #8 (permalink)
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Quote:
Originally Posted by jibi
i believe they've had just as many or more service packs for 3.6 since 4.0 was released, to be honest. if i recall correctly, they were on SP3 or so when 4.0 was released, and now they are about to be at SP7.
The Service Packs for 3.6 and 4.0 have each been about 3 or 4 months apart from what I can recall.
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