What is this anyway? Is it a service from RIM or a software?

DO you have a link?

Never tried it, My BES just works (knock on veneer) except once in a while DC reboot will stop it.

lucky you.

It uses SNMP traps to monitor you BES servers. I have installed it to monitor our 3 servers and to date its really been of limited value. As a troubleshooting tool it has some value for individual accounts but the info is really only good for 24 hours and after that you are better off looking at the logs.

I mainly got it online to have a look if it offered any reporting information as we wanted to get an idea on MDS internet traffic. However the information it provided was number of connections since last reboot and well that’s not all that useful. It will give you licensing info. It will also give utilization stats but as we use Openview to monitor OS and application Events (and SNMP's) its not really needed.

This has been my experience though and I was disappointed with it. Perhaps though others here have found better value in it that I.

I implemented this a few months ago... Really haven't messed with too much..

You can set thresholds for users (ie: it can send an email when a users Pending count hits a certain limit) and when the BBServices stop which can send alerts when a service stops either by Email (which is useless) or via SMS txt.

Nothing really special.