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Old 03-12-2009, 09:19 AM   #1 (permalink)
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Exclamation Unable to restore parts of BB backup

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I have a new employee starting and he's bringing his BB from his old company. I've backed up his BB and wiped it. Put it on our BES. Now I want to restore his contacts to it, but the restore option isn't available for his contacts. As a matter of fact, it's not available for a number of items in the backup. Is there a way to get his contacts restored??

Help!
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Old 03-12-2009, 09:22 AM   #2 (permalink)
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When it's activated on the BES, it sets Calendar, Address Book, etc. as wireless sync. When it's set to wireless sync, it will not allow it to update those databases via DM.

You could go into options of each of those applications and set wireless sync as no and it will allow you to restore.
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Old 03-12-2009, 09:25 AM   #3 (permalink)
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Thanks! That worked!@!!!!
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Old 03-12-2009, 09:26 AM   #4 (permalink)
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Remember to turn wireless sync back on, or none of those items will sync bidirectionally.
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 03-12-2009, 09:41 AM   #5 (permalink)
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Yup! Thanks again!
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Old 03-12-2009, 09:42 AM   #6 (permalink)
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No problem
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The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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