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Old 03-17-2009, 08:16 AM   #1 (permalink)
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Default Loading handheld software from the BES

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I've not posted in a while and searched for an answer to this query (didn't find it!).

Our support team rebuild handheld devices, before provisioning and re-issuing to users. Typically, each analyst with have the BES Console installed (4.1.6) and the procedure is to connect the device via USB, nuke it, then use 'load handheld', which should load the software installed on our BES server.

This currently works when building the 8300 with 4.2.2.67, but we've not been able to get it working in order to build the new 8310 with 4.2.2.184.

I'd appreciate any advice or clear instructions on what is required to ensure that the OS installed on the BES is available to build devices from the BES console.
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Old 03-17-2009, 09:48 AM   #2 (permalink)
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Why not just use the BB App Loader for this? You must install it for each different BB model you have.

Probably your BES has the software loded for the 8300 only?
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Old 03-17-2009, 10:17 AM   #3 (permalink)
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That's another thing, lol, our Apploader speaks GERMAN! I did a clean uninstall of the BES and all RIM components, then reinstalled the BES software (4.1.6) and the software for 4.2.2.67 and 4.2.2.184. When I build, I still get the notifications in German.

The 8300 with 4.2.2.67 builds without any problems, I just cannot build an 8310 successfully. Both OSs have been installed on the BES server as well.
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Old 03-17-2009, 11:19 AM   #4 (permalink)
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Quote:
our Apploader speaks GERMAN
That depends on your windows language settings, not on how you install it.

Quote:
I just cannot build an 8310 successfully
What error message do you get, does the upgrade option appear in App Loader. Have you removed the vendor.xml?
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Old 03-26-2009, 04:07 PM   #5 (permalink)
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After a few days of hard learning and searching (all worth it), I finally unravelled the procedure/process for loading a handheld connected via USB to a desktop that has the BES Manager Console installed. So our BES is configured correctly, the shared folder contains the loader files and I have the packagecache on my PC. But when I look at the build logs, it seems to dump files for the 8110 on the 8310. The result is that the BB just displays a list of modules and doesn't actually build. But at least I'm closer and have a better understanding of the process.

I deleted my packagecache folder, then restarted my PC. Once I launched the BES Manager and connected the 8310, the packagecache folder was recreated, but only populated with the folders containing additional apps (Worksite mobile, EMS, etc) - no BB OS folders or files. I tried running loader.exe /index and /reindex on my PC, but it wouldn't poplulate my packagecache folder and built in the same way.

My next step is to completely remove all RIM software from my PC and re-install as I have tried everything else. We're running 4.1.6.

Any further advice would be appreciated. It seems impossible to find a step-by-step explanation of what happens when you install it on a desktop for the purpose of build/administration. And I have spent hours searching!
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Old 03-27-2009, 02:20 AM   #6 (permalink)
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To start troubleshooting, install the App Loader for both BB device models on a PC (without any other RIM software installed). Connect both models one after the other and check if you can load the OS properly.

If that works, check your folder structure of the shared folder. Applications should be in the "applications" folder, OSs are in the "loader files" folder.


Do you see all your apps and your OS in the Management Console? Then you don't have to worry about the pkgcache folder.
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