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Old 03-17-2009, 12:30 PM   #1 (permalink)
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Default How to reset BB "lockout" pw w/o going through BES? Possible??

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Im the telco mgr here at my work and am trying to find out if there is a way to let the Blackberry end users reset the lockout password themselves via our local intranet site. Currently they have to call me and I log into the BES and reset their password that way. The following are some of our setup details that may be helpful:

Running BES version 4.1.6.9 on a dedicated box running Win2K SP4.
Currently have roughly 500 Blackberry users
End users have to be logged into the network to access the local intranet site
The policy that I push to all BB devices has the lockout set to initiate and request a password to log back in after 5 minutes of inactivity

Hopefully that information will suffice, please reply if you have any questions or need any additional information. One last question regarding password resets, have any of you guys experienced unsuccessful remote password resets if the user has gone beyond 7 unsuccessful attempts? Thank you in advance!
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Old 03-17-2009, 12:36 PM   #2 (permalink)
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Maybe I missed something, but unless you have it locked down in the IT Policy, a user should be able to change their own password on the device (Options -> Security Options -> Gen Settings -> Menu -> Change Password).

Do you mean if they forget their password and have to have it reset in order to unlock their device? No, there is no other way to do that except by someone logging into the BES and setting it for the user.
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