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Old 03-18-2009, 03:01 PM   #1 (permalink)
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Default Need help from the pros re upgrading to 4.1.6MR4

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I'm learning how to administer the BES at my work. I attempted to install MR4this afternoon but was unsucessful.

Within seconds of the upgrade starting to run I received a prompt informing me that part of the upgrade would require windows authentication (or something similar to that) with a dialog box requesting I enter the password for (domain_name\user_account), which is the only account on the server. There is no password for that account. (No flames please. We know this isn't a wise thing but we inherited it that wa. It is on our list of things to fix, we just have to find a good time since, if I'm correct, changing the password on the server affects the devices who logon to it so adding the password will be a pain. We're moving to a new facility soon and will more than likely make the change then.)

Anyway, I digress. Since there is no password I left that field blank and clicked OK. I then received an error telling me that an incorrect password was entered. Huh?? There is no password so how can it be incorrect? Anyway, I'm thinking that the install process might have a problem with the user account having a null (blank) password. Can the experts here confirm that?

I appreciate your help.
Old 03-18-2009, 03:16 PM   #2 (permalink)
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Hopefully he installed it with BESAdmin account on a seperate box.
If so this should work

reset the BESAdmin password in AD
Login to BES with BESAdmin account

If the account you login with is an administrator on the local machine, you
can use the osql command line tool to execute the sp_password stored

osql -E -Q "EXEC sp_password @new='newpassword', @loginame = 'sa'"

That's not a spelling mistake in loginame. Apperently long, long ago when
the sp_password procedure was created bytes were really expensive and
someone decided to save some on that extra n.

Then in services change all BES servies passwords to new one that use BESAdmin
In server configuration reenter SQL login with new password.
Then restart BES services or whole server.
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