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Old 03-18-2009, 03:13 PM   #1 (permalink)
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Default Email not synching after adding to BES

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I have one and only one user with this issue... Some emails in his outlook inbox will not synch up after adding user to BES, while others do. Blackberry is set to keep all emails and never delete over X days old. But I have maybe 10 emails that will not appear on the blackberry, all less than a week old. All other emails from today and on appear just fine, and send/receive tests ok. I have removed user completely from BES, wiped the handheld and readded to BES. Same issue continues. BES=4.2, BB=At&t Pearl 8100
I'm sure I could get these few emails to reappear on the BB if I forwarded them back to the user but was trying to find a cause and fix, not just a workaround.

Any ideas? Thanks for any help.
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Old 03-18-2009, 03:17 PM   #2 (permalink)
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Welcome to the forums.

The BES is version 4.2??

Does this user have a rule or filter set up either on the mail client or on the device?
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
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Old 03-18-2009, 04:32 PM   #3 (permalink)
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Sorry, I meant the BES is 4.1 (4.1.6.9)

No the user does not have any filters or rules setup.
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