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Old 03-19-2009, 08:30 AM   #1 (permalink)
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Default Some Users can't browse the Internet, MDS Won't start

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Heeeelp!

Just recently I performed a knife edge cutover (with the help of Knotty Rope:o)

All eventually went well and all users have moved over to the new hardware.

I am starting to get reports that a few users cannot connect to the internet with their BB. I checked the server and noticed that MDS Service won't start, It tries then stops straight away.

I have checked the imagepath string in the registry and it appears to be OK and the jre path is also correct.

Any suggestions greatly appreciated.

N
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Old 03-19-2009, 11:21 AM   #2 (permalink)
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Originally Posted by nigelm View Post
Heeeelp!

Just recently I performed a knife edge cutover (with the help of Knotty Rope:o)

All eventually went well and all users have moved over to the new hardware.

I am starting to get reports that a few users cannot connect to the internet with their BB. I checked the server and noticed that MDS Service won't start, It tries then stops straight away.

I have checked the imagepath string in the registry and it appears to be OK and the jre path is also correct.

Any suggestions greatly appreciated.

N
Did you stop the install halfway and/or change the SRP ID after the installation?

If the imagepath is correct you may need to go into the MDS table in the DB (I foget which one but can check if you can't figure it out) and manually change the entries which are showing the old Windows server name where it should be the new one (NOT the instances where the BES server name is displayed, and should remian the old one). That's what I had to do after a painful knife-edge one time.
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Old 03-19-2009, 12:06 PM   #3 (permalink)
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Hi Stu

Thanks for that, can you point me in the right direction re the MDS table in the dbase?

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Old 03-19-2009, 01:26 PM   #4 (permalink)
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Sounds like the MDS CS mapping is wrong

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Old 03-19-2009, 01:29 PM   #5 (permalink)
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If it's not the MDS mapping, you want to go into the MDSconfig, return all rows and look for the MDSHost and the Machine name, make sure the MDSHost is your proper resolvable name and the Machine name is the proper Netbios name of the machine.

I just went through this yesterday after a Java update, it ended up being the path to the Java install for me.
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Old 03-20-2009, 04:41 AM   #6 (permalink)
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If it's not the MDS mapping, you want to go into the MDSconfig, return all rows and look for the MDSHost and the Machine name, make sure the MDSHost is your proper resolvable name and the Machine name is the proper Netbios name of the machine.

I just went through this yesterday after a Java update, it ended up being the path to the Java install for me.
Yeah srobb I think that was the one. I know that what knotty says is right for most of these issues but when I had the exact same issue as NigelM, it was the table having incorrect entries. I set those to fields to the new physical server name and then just ensure ServerName (I think) contains <besinstancename>_MDS-CS_1.
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Old 03-24-2009, 07:42 AM   #7 (permalink)
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Hi Guys and Thanks a lot, I think it is the MDS config but I'm not sure where to edit it! the mapping looks to be correct.

Cheers Nigel
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Old 03-24-2009, 07:49 AM   #8 (permalink)
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Hi Guys and Thanks a lot, I think it is the MDS config but I'm not sure where to edit it! the mapping looks to be correct.

Cheers Nigel
In the database mate, we already told you that bit! If you aren't happy playing in the db tables, get a DBA to assist. Just get to the MDSconfig table and make the adjustments me and srobb mentioned earlier.
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Old 03-24-2009, 09:31 AM   #9 (permalink)
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Thanks again,

I am happy playing in the db, just need to knwo how to do it.

I can find the table MDS Config in SQL Server Mgmt Studio but can't see how to check or make the changes...

A few simple pointers would be a big help...
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Old 03-24-2009, 10:07 AM   #10 (permalink)
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Originally Posted by nigelm View Post
Thanks again,

I am happy playing in the db, just need to knwo how to do it.

I can find the table MDS Config in SQL Server Mgmt Studio but can't see how to check or make the changes...

A few simple pointers would be a big help...
I'll be hoenst with you mate, I am very apprehensive about telling you how to find and change values in the db if you don't know how to do it. I don't want to be the guy who sends you in there then your Production BES breaks. Many BES admins never touch their db as they have a DBA around. If you are happy in the db, just open that table, find the values srobb mentioned and change them as he said.
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Old 03-24-2009, 10:14 AM   #11 (permalink)
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Hey, don't worry, we dont have a dba here, I'm the man to make the changes so any help here would be appreciated.
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Old 03-24-2009, 10:19 AM   #12 (permalink)
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Hey, don't worry, we dont have a dba here, I'm the man to make the changes so any help here would be appreciated.
I do worry, your db is your BES my friend and some basic knowledge of SQL Server is definitly in order here, for your own sake!! Ok so follow what srobbs said and you are sorted. Open management studio, drill down from the BESMgmt db to the table he said, open it (right click) and then scroll along and find the columns he mentioned. Edit them to match the server name as required and you are sorted.

BACKUP THE DB FIRST!!!!!

I am officially not taking responsibility if your db goes t1ts up mate, sorry
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Old 03-24-2009, 12:11 PM   #13 (permalink)
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lol, really, no need to worry, there is life after BB!!!

I had a look at the db entries and they were as they should be. Next port of call was RIM :o)

it turned out I was pointing at the wrong java so I amended the path in the registry and guess what?!! Thats right, MDS connection started and stays started.....

Happy Days :o)

Thanks Stu
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Old 03-24-2009, 12:23 PM   #14 (permalink)
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Originally Posted by nigelm View Post
lol, really, no need to worry, there is life after BB!!!

I had a look at the db entries and they were as they should be. Next port of call was RIM :o)

it turned out I was pointing at the wrong java so I amended the path in the registry and guess what?!! Thats right, MDS connection started and stays started.....

Happy Days :o)

Thanks Stu
But you said you checked that in the OP so we didn't suggest it. What happened??
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Old 03-25-2009, 03:40 AM   #15 (permalink)
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Thats a good point!! I did check it and THOUGHT it was correct. I removed some redundant entries from the databse relating to an old db so its all good.

Thanks again...
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