BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 03-19-2009, 01:34 PM   #1 (permalink)
New Member
Join Date: Mar 2009
Model: 8840
Carrier: Verizon
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Wiping a blackberry via a BES and, reusing the same phone number

Please Login to Remove!

Hi folks,

Here is the senario I need clarification on...

A user looses their bberry.
We send the wipe command via the BES but, the stolen bberry is off or otherwise unavailable (no battery charge?)
We buy the user another bberry. for consistancy, we re-use the same phone number.

The question is... if the "old" stolen bberry is NOT wiped (i.e. the battery never gets charged), does the "new" bberry, the one that now has the same phone number on it (transfered by the carrier) recieve that old queued wipe command.

Or does the BES know by ESN or similar ID number the difference between the old bberry and the new one... and thus the wipe command is specific to the device and doesn't follow the phone number.

Thanks a bunch for any help. This is my first message. This site looks great.
Old 03-19-2009, 01:36 PM   #2 (permalink)
BBF War Game Mod
Jadey's Avatar
Join Date: Oct 2006
Location: Denver CO
Model: Z10
OS: 10010614
Carrier: AT&T
Posts: 4,294
Post Thanks: 9
Thanked 29 Times in 23 Posts

No. The BES does not send a wipe command based on SIM phone number.

It uses IMEI and PIN data.

A BES doesn't base any commands on SIM phone number AFAIK...
Jadey : Infrastructure Architect, Denver CO
Old 03-19-2009, 06:38 PM   #3 (permalink)
Thumbs Must Hurt
Pinjo's Avatar
Join Date: Feb 2008
Location: Ohio
Model: 8330
Carrier: Verizon
Posts: 149
Post Thanks: 0
Thanked 0 Times in 0 Posts

Also, I believe once the new device is activated with the new user, the wipe command is killed for the lost/stolen device, even if the old device still had an active account with the provider.
Old 03-20-2009, 03:49 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
DavidAdams's Avatar
Join Date: Sep 2007
Location: Belfast
Model: NotYe
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts

So all you can hope is that there was a password on the lost/stolen device and that it will be wiped after 10 attempts anyway.
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.