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SRP Connect/Disconnect every 15 seconds?

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Old 03-20-2009, 10:35 PM   #1 (permalink)
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Default SRP Connect/Disconnect every 15 seconds?

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Hi, we're having a problem where our BES is connecting and disconnecting from the SRP every 15 seconds or so. The network connectivity test seem to check out fine consistently and there do not seem to be any issues regarding authentictation to the SRP server. The following logs simply repeat all day long.

Our users are reporting a 'red X' intermittently while trying to send email. I'm thinking this must be the cause, but can't figure out why it's happening?

Any ideas are very appreciated:

Code:
[30000] (03/20 23:10:01.370):{0xB2C} [SERVICE_MANAGER] Connection established. Session=0x00ba30d8
[30000] (03/20 23:10:01.370):{0xB2C} [SERVICE_RELAY_SESSION:UNKNOWN:00ba30d8] Accept service session. IP=127.0.0.1, ServiceSession=0x003ec060
[30000] (03/20 23:10:01.370):{0x1460} [DIAG] EVENT=Register_thread, THREADID=0x1460, THREADNAME="SRPReceiverHandler"
[30000] (03/20 23:10:01.370):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Service claim UID. UID: SXXXXXXX Requested SRP Version:2, IP=127.0.0.1
[30000] (03/20 23:10:01.370):{0x12C0} [DIAG] EVENT=Register_thread, THREADID=0x12C0, THREADNAME="Unnamed"
[30000] (03/20 23:10:01.370):{0x12C0} [RELAY_SRP:UNKNOWN:00ba0ab8] Connecting to relay at address "srp.us.blackberry.net"
[30000] (03/20 23:10:01.370):{0x12C0} [RELAY_SRP:UNKNOWN:00ba0ab8] Connect: Found 2 addresses for host "srp.us.blackberry.net"
[30000] (03/20 23:10:01.370):{0x12C0} [RELAY_SRP:UNKNOWN:00ba0ab8] Connect: Host "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (03/20 23:10:01.370):{0x12C0} [RELAY_SRP:UNKNOWN:00ba0ab8] Connect: Host "srp.us.blackberry.net" @ [206.51.26.33]
[30000] (03/20 23:10:01.370):{0x12C0} [RELAY_SRP:UNKNOWN:00ba0ab8] Connect: Trying "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (03/20 23:10:01.385):{0x12C0} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Connection to relay established.
[30000] (03/20 23:10:01.385):{0x12C0} [DIAG] EVENT=Unregister_thread, THREADID=0x12C0, THREADNAME="Unnamed"
[30000] (03/20 23:10:01.464):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Service relay connection authenticated. SRPVersion: 2
[30000] (03/20 23:10:01.464):{0xB44} [SERVICE_MANAGER] Session authenticated. UID=SXXXXXXX, Session=0x00ba30d8
[30000] (03/20 23:10:19.589):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Disconnect relay session. IP=127.0.0.1
[30000] (03/20 23:10:19.589):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Relay connection down. Continuing in bypass mode until relay connection can be re-established.
[30000] (03/20 23:10:19.589):{0xC1C} [DIAG] EVENT=Register_thread, THREADID=0xC1C, THREADNAME="Unnamed"
[30000] (03/20 23:10:24.589):{0xC1C} [RELAY_SRP:SXXXXXXX:00ba0ab8] Connecting to relay at address "srp.us.blackberry.net"
[30000] (03/20 23:10:24.589):{0xC1C} [RELAY_SRP:SXXXXXXX:00ba0ab8] Connect: Found 2 addresses for host "srp.us.blackberry.net"
[30000] (03/20 23:10:24.589):{0xC1C} [RELAY_SRP:SXXXXXXX:00ba0ab8] Connect: Host "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (03/20 23:10:24.589):{0xC1C} [RELAY_SRP:SXXXXXXX:00ba0ab8] Connect: Host "srp.us.blackberry.net" @ [206.51.26.33]
[30000] (03/20 23:10:24.589):{0xC1C} [RELAY_SRP:SXXXXXXX:00ba0ab8] Connect: Trying "srp.us.blackberry.net" @ [204.187.87.33]
[30000] (03/20 23:10:24.604):{0xC1C} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Connection to relay established.
[30000] (03/20 23:10:24.604):{0xC1C} [DIAG] EVENT=Unregister_thread, THREADID=0xC1C, THREADNAME="Unnamed"
[30000] (03/20 23:10:24.604):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Relay availability detected.  Resetting BES connection to force connection re-authentication.
[30000] (03/20 23:10:24.604):{0xB44} [SERVICE_RELAY_SESSION:SXXXXXXX:00ba30d8] Disconnect session. IP=127.0.0.1
[30000] (03/20 23:10:25.604):{0x1460} [DIAG] EVENT=Unregister_thread, THREADID=0x1460, THREADNAME="SRPReceiverHandler"
[30000] (03/20 23:10:25.604):{0xB44} [SERVICE_MANAGER] Delete session. UID=SXXXXXXX, Session=0x00ba30d8
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Old 03-20-2009, 11:23 PM   #2 (permalink)
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The fact I'm seeing the loopback address (127.0.0.1) might point to back a bad NIC.

If you have dual NIC cards in the server I'd recommend using the second one or turn off any load balancing/primary NIC.

I'd be looking at the network connection.. but I'm more of a network guy.
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Old 03-23-2009, 04:08 PM   #3 (permalink)
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hello,

I had the same issue one week ago after my srp key was locked.

Rim re-activate my SRP key but, after that, the srp status disconnected every 15s like your problem.

I finally ask a new srp KEY and ID from RIM and it worked.


PS : sorry for my english
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Old 03-24-2009, 12:33 PM   #4 (permalink)
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Had exactly the same thing last year and no-one could get to the bottom of it. It was on my test BES though so after 3 days I just flattened and rebuilt it which removed the problem.
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Old 03-24-2009, 12:40 PM   #5 (permalink)
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i had the same thing 2 months ago, turns out one of the isp's we used to get to the rim noc dropped a route so if we did a tracert u could see the exact router it was failing at (somewhere by ny/canada on a bell circuit)
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Old 03-24-2009, 07:27 PM   #6 (permalink)
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Thanks kidkoala!!

That fixed the problem. Apparently requesting a new SRP key/id solved it. Thanks everyone for your help!

-Rob
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