BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 03-26-2009, 03:11 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2008
Model: 9780
OS: 6.0.0.359
PIN: N/A
Carrier: Telekom.de
Posts: 79
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default Activation crashes server?

Please Login to Remove!

I am investigating the possibility that activation errors with a Bold 9000 may have caused a server crash - BES 4.1.5 -LN Domino . Corruption with documents to go in the os-applications on the device caused synch errors which I suspect may have chewed up all the memory used by a log.nsf file which then led to corruption in state databases and the admin4.nsf also. The were a series of crashes during the day and we were trying to activate this device during the first and the third crash and the same errors came up both times.

Previously we have had crashes when activating another Bold which had a corrupt calendar reference.

Does anybody else have experience of an activation crashing a BES server - what can be done to prevent this?

E.g preventative maintenance, load apps after activation? Please give me some ideas I can pursue here.
Offline  
Old 03-26-2009, 11:01 AM   #2 (permalink)
BlackBerry Extraordinaire
 
noname's Avatar
 
Join Date: Sep 2005
Location: Congested Islet of "Foreign Talents" (> 45% of workforce) - Singapore.
Model: Z10
OS: 10.0.0
PIN: NUKE(PAP)
Carrier: Singtel
Posts: 1,504
Post Thanks: 6
Thanked 9 Times in 9 Posts
Default

If your user's mail db is huge, ask that he housekeep first. Reduce its size for a quick and less painful activation.

Perform Domino maintenance on the user's mail db (in the order of fixup, updall and finally compact). Admin4.nsf has no part to play in an EA. Log.nsf may as log entries related. Try maintain the log.nsf if needed.

Article Title: Run Fixup, Updall, and Compact tasks
Article Number: KB02207
Link: View Document
__________________
Native but 4th class citizen of a nation governed by idiots who import congestions & contention.
Offline  
Old 04-02-2009, 05:30 AM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Oct 2008
Model: 9780
OS: 6.0.0.359
PIN: N/A
Carrier: Telekom.de
Posts: 79
Post Thanks: 1
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by noname View Post
If your user's mail db is huge, ask that he housekeep first. Reduce its size for a quick and less painful activation.

Perform Domino maintenance on the user's mail db (in the order of fixup, updall and finally compact). Admin4.nsf has no part to play in an EA. Log.nsf may as log entries related. Try maintain the log.nsf if needed.

Article Title: Run Fixup, Updall, and Compact tasks
Article Number: KB02207
Link: .....
This is true - the actual causes of this particular crash seem to have been more related to inadequate maintenenace of the log.nsf. IBM recommend regular downtimes and maintenance tasks should be performed on names.nsf and log.nsf in the downtimes.

But it also seems quite clear that this particular crash coincided with the activation of a user on the BES. the users mailfile was compacted etc and only about 600MB so not sure that was the reason. My worry is that this crash is related to something about the 9000 - to BES Server interaction.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.