03-27-2009, 07:29 AM
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| | Receiving Message conflict between BB and BB
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A co-worker I work with is having an issue with reading emails on her BlackBerry when she receives an email from XYZ company with a BlackBerry. This issue only happens with the XYZ Company. The XYZ Company read emails on their BlackBerry's from the co-worker without an issue.
The weird part:
Even though the co-worker can't read the emails from XYZ on the BlackBerry, she is able to read the emails on her GroupWise 7 client. If she forwards the messages from XYZ company from her BBerry to myself, I can't read the original message on my BBerry but I can read the message on my GroupWise 7 client. If she forwards the message that she can't read from her BlackBerry but can read through GroupWise to my email account, I still can't read the original message on my BBerry but can read the message on my GroupWise.
We are currently using Novell GroupWise 7 with the BlackBerry Enterprise Server Version 188.8.131.52 - Wireless Carrier: Sprint
They are currently using MS Outlook/Exchange 2007 with a BlackBerry Enterprise Server (I am still waiting for their version) - Wireless Carrier: AT&T
** I guess the XYZ Company performed an Agency Exchange 2007 upgrade and after this upgrade, the IT of XYZ stated that this issue started to happen**
I plan on contacting RIM for support but was wondering if anybody else experienced this issue before. Thanks for the assistance.