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Old 03-27-2009, 07:47 AM   #1 (permalink)
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Hi, we have some problems on BES Server, users everyday have problem using their blackberry device. Checking last contact time on BES Server we see that effectively seems that BES server at certain time stops to work.
After rebooting the server it starts newly to work.
What we can check to understand were is the origin of the problem?
BES Server Version: 4.1.6.9 on Windows Server 2003 sp2.
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Old 03-27-2009, 08:01 AM   #2 (permalink)
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are the services all started and running on the server when outages happen ?
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Old 03-27-2009, 08:51 AM   #3 (permalink)
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Have you looked at the BES logs here?
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
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Old 03-27-2009, 09:07 AM   #4 (permalink)
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Quote:
Originally Posted by mavsx View Post
are the services all started and running on the server when outages happen ?
I've to check it
Thanks
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Old 03-27-2009, 09:07 AM   #5 (permalink)
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Quote:
Originally Posted by knottyrope View Post
Have you looked at the BES logs here?
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
Which log file i've to check ?
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Old 03-27-2009, 09:19 AM   #6 (permalink)
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MAGT and then look at the rest at the time of failure.
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Old 03-27-2009, 10:05 AM   #7 (permalink)
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Quote:
Originally Posted by knottyrope View Post
MAGT and then look at the rest at the time of failure.
i'm going to watch this log, i will post the content
Thanks
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