03-27-2009, 11:50 AM
Join Date: Mar 2009
Carrier: Blackberry Manager 4.1
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| | unable to open attachements
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One of our users reported that she's not able to open any attachements on her blackberry 8820(previously she was able). she doesnt get the option to open them(copy and the rest appear there). we are running BES with Blackberry Mgr 4.1 on Win2003.Attacheemnts are standard:doc,xls,pdf.
In order to fix the issue we deleted attachement service 4.2.2 from her blackberry, and we got stuck: we couldn't find the correct setting on BES, nor the scrubbing and recreation of her account bring the service back...