I know this doesn’t pertain directly to BES Administration, but thought that I would post my question in this section with the idea that most of the Administrators may have to troubleshoot and or trained on Blackberry device issues at some point.
That being said, I administer an 800 device BES environment and have been tasked with putting together a short 30-40 minute training for our users (on the device level, not regarding the BES). Our helpdesk and I are constantly bombarded with questions about Blackberries. These questions range from how to change the ring tone, to how to increase the time interval for password lock. Im aware of the fact that there are many "Tips & Tricks" guides out there along with a user's manual that comes with the actual Blackberry, but was looking for someone that may have conducted a training class similar to what I am talking about.
Im thinking that the actual class will turn into more of an open forum for end users to ask questions and receive direct answers, but would also like to provide an overview or general use information.
Again, I know there are user guides and so forth all over the web, so Im more looking for some personal "training" experience and ideas. Thanks!
I run a class for users once a month. I limit the class size to 10-12 folks and signup is on a first come first served basis. My classes are filled each month.
I cover the basics such as e-mail, phone, address book, and calendar. In each category I also go into more detail.
Email: opening, replying, deleting, forwarding, creating new (internal addresses & external)
Phone: making and receiving calls, voice mail, calling from the call log, calling from the address book
Address Book: creating, deleting updating entries; calling & emailing from address book; lookups in Global Address book
Calendar: different views, navigating, creating entries (quick and full), inviting people, view availability.
And then we cover anything else people want to know. Only my part is structured. The rest is student driven where they decide the content and what they want to learn. I've never taught the same class twice.
Usually takes about 2-3 hours.
__________________ DarthBBerry 6-Time BlackBerry World Champion (2007-2012) BlackBerry® Certified Support Specialist v5.0 BlackBerry® Certified System Administrator v5.0
I started providing training overviews to the executive staff and it migrated to their immediate staff, then departmental and the past 3 sessions have been 40+ people. It's really tough to keep a large session on track and get through whatever content you have in a 30 - 60 min session. I find small groups work best and the most impact is 1-1 with someone who really wants to learn about the device and how it can improve their work efficiency.
Large groups always seem to have that one user who doesn't understand anything your explaining so you wind up spending 30 mins going over the basics .. the power button, menu key, trackball etc. I usually nip stuff like that in the butt and state I'd be happy to setup a more indepth session with them at a later date or after the session.
My latest slidedeck is attached and as mentioned it's really helpful to use a simulator or even better (Mobile Viewer) so you can "stream" your device (or a spare in case you don't want everyone seeing that email from your wife "Get some milk".
I'm really passionate about this topic and the more you put into user training the higher your ROI will be. It helps your company get the most out of this investment, helps you stop getting basic calls and makes users feel better about using the technology.
** rename the file to .ppt **
Last edited by Frank Castle : 03-30-2009 at 07:15 PM.