I did a fresh install on to the new server... only 3 users and it seemed easier. We are now on an Exchange 2007 and the Blackberry professional is installed on the 2003 platform. I seem to have a permission issue or something because the activation does not get picked up from my inbox.


Retry start for user: /o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Name
[30041] (03/30 17:25:22.802):{0x1808} Starting handheld for Name Last
[40704] (03/30 17:25:22.802):{0x1808} MAPIMailbox::MAPIMailbox(2) ServerDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=RSIMAIN/cn=Microsoft Private MDB, MailboxDN=/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=Name
[40739] (03/30 17:25:22.802):{0x1808} MAPIMailbox::MAPIMailbox(2) - ResolveName[1] success for DisplayName='/o=First Organization/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn=name'
[40204] (03/30 17:25:22.802):{0x1808} MailboxManager::GetMailboxSession - Using MAPI profile 'BlackBerryServer'
[40430] (03/30 17:25:22.817):{0x1808} {name@email} MAPIMailbox::MAPIMailbox(2) - Mailbox opened on session 0x013b2610 (Exchange)
[20265] (03/30 17:25:22.833):{0x1808} {Name@email} MAPIMailbox::CreateSearchFolder - Open Entry (0x80070005) failed
[40205] (03/30 17:25:22.833):{0x1808} MailboxManager::CloseMailboxSession - closing session
[20154] (03/30 17:25:22.833):{0x1808} User Name Last not started
[50079] (03/30 17:25:22.833):{0x1808} 1 user(s) failed to initialize

double check permissions, it is easy to make a mistake

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I agree... I double checked them and then checked them again... and then I removed some and re-installed them. That is exactly what this feels like to me. I last installed this on 2000 so if felt completely different.

When I was using the exchange management shell It all went smoothly and then after I typed in all my requirements it asked: for an identity or something. I forget now.

I got frusterated and uninstalled it completely... when I tried to re-install it it says only one BES server on a domain. I tried deleting all the REG keys according to the directions and installing it again... No LUck...

That can be fixed by using a different DB name in SQL. When you uninstalled it probably didn't clear the DB from SQL.

I'm having the same activation issue though, and it doesn't appear to be anything wrong with permissions. I even went as far as adding besadmin into outlook to test its access to other mailboxes. Works fine.

BES just doesn't open the mailboxes to check them at all. Nothing in the logs either..

Have noticed these couple of entries in the eventlog though:

Unable to connect to Dispatcher 'ODYSSEY'
Could not connect to Service Control Manager at \\127.0.0.1: 1722

any ideas?