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Old 03-31-2009, 11:10 AM   #1 (permalink)
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Exclamation New Contacts not syncing to device

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A new user has just been put on the BES and had their enterprise activation work successfully. Now when the user tries to add new contacts via Outlook or the device itself, it gets the below error messages in the application log and the BES_MAGT_01_%DATE%.TXT log.

The user has 3 contact folders (Contacts, Work, Personal) As you can see they were trying to add a new contact to their personal contacts. All 3 folders synced perfectly fine on the initial setup, just has not since. Wireless syncronization is enabled. Under Contact Options, the Contact Lists displays Desktop.

Any help is greatly appreciated!

Quote:
Application Log:
Event Type: Warning
Event Source: BlackBerry Messaging Agent BES Agent 1
Event Category: None
Event ID: 20531
Date: 3/31/2009
Time: 11:53:20 AM
User: N/A
Computer: BES
Description:
{my.email@domain.com} DoPIMItemPacketProcessing - Folder name returned from GetPIMItem (Personal) was not as expected ()

BES_MAGT_01_%DATE%.TXT log:
[40787] (0331 115320.325){0xD84} {my.email@domain.com} Queuing new item (type=Address Book) through notification. EntryId=29023
[20531] (0331 115320.340){0x4A0} {my.email@domain.com} DoPIMItemPacketProcessing - Folder name returned from GetPIMItem (Personal) was not as expected ()
[30315] (0331 115320.340){0x4A0} {my.email@domain.com} Sending data to PIM Connector, size=432
[40279] (0331 115320.340){0x4A0} {my.email@domain.com} SubmitToRelaySendQ, Tag=11109
[40792] (0331 115320.340){0x4A0} {my.email@domain.com} Add request sent to the PIM Connector. Target=Address Book
[40000] (0331 115320.340){0xFAC} [BIPP] Send data, Tag=11109
[40000] (0331 115320.340){0xFA8} [BIPP] Received status DELIVERED, Tag=11109
[30384] (0331 115320.340){0x4D4} {my.email@domain.com} Packet has been delivered to PIM Connector, Tag=11109
[40000] (0331 115325.762){0xFA8} [BIPP] Received datagram, Tag=6057
[40799] (0331 115325.762){0x48C} {my.email@domain.com} Processed request from PIM Connector cmd=0x5, Tag=6057
[40279] (0331 115325.762){0x48C} {my.email@domain.com} SubmitToRelaySendQ, Tag=6057
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Old 04-01-2009, 02:51 AM   #2 (permalink)
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By default, only the standard Contacts folder is synced. If you want to sync Work and Personal as well you have to go to its properties in Outlook and tick

"Show this folder as an e-mail address book"
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Old 04-03-2009, 02:07 PM   #3 (permalink)
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Just saw this on a new user today.

Thanks for the info.
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