BlackBerry Forums Support Community

Closed Thread
LinkBack Thread Tools
Old 04-03-2009, 11:02 AM   #1 (permalink)
Thumbs Must Hurt
Join Date: Nov 2007
Model: 9000
Carrier: -
Posts: 152
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Bes wireless email reconciliation

Please Login to Remove!

Have an issue where email wireless deletes don't occur on the handset. All settings are enabled and have been working fine. Today they don't. Wireless sync occurs for everything else but not email. Have restarted services. Support say to press reconcile now on the device but not really 'wirelessly'. If users delete off outlook it should delete off device. If more than one have it its more server issue so im struggling with ideas
Old 04-03-2009, 12:45 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
RadHaz75's Avatar
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts

when you say "all settings are correct" can be more specific please? do you mean that on the handheld, delete on is set to mailbox and handheld? and wireless reconcile is set to on? and on conflicts the mailbox wins?

even though you don't say so, i'm assuming you're running exchnage since you're using outlook? what version of exchange are you running? are your cdo.dll and mapi32.dll the same versions on both bes and exchange?

give us something to work with.
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.

Copyright 2004-2016
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.