BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-06-2009, 03:17 PM   #1 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Fresh BES Activation of existing user

Please Login to Remove!

So over the weekend I stupidly deleted the e-mail from my BlackBerry 8830...

Question asked by BB "Delete all prior items?", question as seen by slightly fuzzy eyed user after a couple of wobbly pops "Hey bud, you want me to get rid of these unneeded messages?"

Reply "Sure man, thanks."

Lesson... Don't drink and BlackBerry.

OK, so I've removed myself from the BES, I was sober, and wiped my BB. Waited until I was deleted. Re-added myself and re-activated. Activation finished, but no messages get put back on the BB. BTW - The messages remained in outlook on the Exchange server after the original stupidity.

I'm still learning this BES stuff, but I thought the "delete User" and re-activation would have re-synced me completely.

TIA for any information, feel free to shake your head.

Last edited by mgeu : 04-06-2009 at 03:19 PM.
Offline  
Old 04-06-2009, 03:20 PM   #2 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

if the messages were in subfolders other than the inbox, you need to select those folders for redirection before activating.
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Old 04-06-2009, 03:23 PM   #3 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Messages were all in my inbox.

Since re-activating new messages are being delivered to the BB, but nothing that already existed in the inbox came over.
Offline  
Old 04-07-2009, 02:33 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Are the messages older than the cutoff?
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 04-07-2009, 03:03 AM   #5 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default

Messages are not pre-populated by default for existing user. Messages are pre-populated 5 days back for fresh user.

Check if you have switched on message pre-population on the server.
Offline  
Old 04-07-2009, 08:42 AM   #6 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I'll check to see if it was when it was installed, but I'm trying to get BES to see me as a new user; I thought deleting me and then re-adding me would do it.

FYI - When I activate an existing user on a new phone, the new phone gets re-populated with messages.
Offline  
Old 04-07-2009, 08:51 AM   #7 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: 9780
PIN: N/A
Carrier: Swisscom
Posts: 1,579
Post Thanks: 5
Thanked 119 Times in 116 Posts
Default

There is also a reg hack to force message prepopulation even for existing users:

[HKEY_LOCAL_MACHINE\SOFTWARE\Research In Motion\BlackBerry Enterprise Server\Agents]
"ForceMsgPrepopOnActivation"=dword:00000001
Offline  
Old 04-07-2009, 08:59 AM   #8 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by DavidAdams View Post
Are the messages older than the cutoff?
I missed your message David; and I think this answers it.

Yes the messages are older than the 5 day cut off. I didn't think when I activated a new user it cut off at 5 days though.

Is there a way to change how many days back get activated, I inherited this setup from someone who new nothing about BES and BlackBerry; who hired someone to set it up for us... documentation... non existent.

TIA
Offline  
Old 04-07-2009, 09:02 AM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Think the best you can do for pre-pop is 14 days/750 messages whichever occurs first, and this will only apply to a new user, or an existing user getting a new BB.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 04-07-2009, 09:06 AM   #10 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks David,

How do I get BES to see me as a new user?

I though deleting my user and re-adding would do that.

TIA
Offline  
Old 04-07-2009, 09:24 AM   #11 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Yup, delete and readd should do the trick.

To change the pre-pop settings use the BB Manager, Server configuration, Messaging.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 04-07-2009, 09:48 AM   #12 (permalink)
New Member
 
Join Date: Apr 2008
Model: 8830
PIN: N/A
Carrier: MTS
Posts: 6
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Bingo!

Thank you everyone, kudos to David.

Changed the pre-pop setting to 14 days, deleted my user and re-added.

Activated and voila! E-mails back.

If it weren't for my own stupidity I wouldn't learn anything. =)

Cheers!
Offline  
Old 04-07-2009, 11:04 AM   #13 (permalink)
CrackBerry Addict
 
Join Date: Jan 2008
Model: 9700
PIN: N/A
Carrier: Rogers
Posts: 709
Post Thanks: 0
Thanked 8 Times in 8 Posts
Default

Quote:
Originally Posted by mgeu View Post
If it weren't for my own stupidity I wouldn't learn anything. =)
That's sig worthy right there
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.