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Old 04-07-2009, 02:39 AM   #1 (permalink)
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Exclamation User keeps being Kicked off the bes (()) HELP

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Hi Everyone,

I'm the BES admin for my company and I have 4 users out of 75 that keep having similar issues, here is everything that I have done for one of the ongoing users:

Exchange 2007 running on R2, x64
AMD, 2.81GHz, 8GB Ram

BES 4.1.6.9, Intel Xeon, 3.60Ghz, 3GB Ram
2003 R2, SP2

Removed from the exchange and AD and recreated AD and email account on exchange
Switched to various devicces i.e. 8800, 9000
Removed illegal characters and populated first, last, company name fields in the addressbook
Attempted a enterprise activation with out addressbook
Reduced the size of the Address book entrys, and mail box size
Changed Profile Groups on BES
Readded and removed from the BES, and wipped handheld, to then complete a EA
Logged BES services startup errors with RIM #(some of the errors are normal, but wanting to have an exactness of all errors no matter how small)
Deleting the Desktop Sync book from the Blackberry to resync
Complete the CNFG, in the enterprise activation screen on the Blackberry, to set desktop Sync to yes and no, to repage the EA

Out of the 75 Users that we have on the BES, currently we only have issues with 4 users on a regular basis, all are in one of the offices, all in the same department profile
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Old 04-07-2009, 02:58 AM   #2 (permalink)
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I understand every step you have done, but I am not really clear on which problem the 4 users have. What do you mean by "kicked of the BES".

- Error messgaes?
- User still visible in Management Console?
- Log entries?
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Old 04-07-2009, 02:59 AM   #3 (permalink)
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as in they lose sync with the BES, ie stop getting emails
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Old 04-07-2009, 03:06 AM   #4 (permalink)
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In the management console, when is the last contact time of the 4 users?
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Old 04-07-2009, 03:17 AM   #5 (permalink)
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Alex 6/4/2009 2.20pm
blaine 7/4/2009 4.14pm
Martin 7/4/09 4.03pm
Vicki 7/4/09 3.09pm
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Old 04-07-2009, 03:48 AM   #6 (permalink)
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So are these contact times more current than when they got the last message?

In the Management Console do those users have Pending or Filtered messages?
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Old 04-16-2009, 08:01 AM   #7 (permalink)
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have you try send service book from BES ? see the service book on device too.

or you can try first to send message. maybe it will help to analyze the problem
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Old 04-16-2009, 08:13 AM   #8 (permalink)
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Make sure these users have not Installed Desktop Manager to Synch their BB..... as soon as they plug it in the computer it will loose the Synch with BES....


Jay
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Old 04-16-2009, 12:56 PM   #9 (permalink)
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I'd resend service books, then I'd check available memory on the devices, if less than 15meg, I have them pull the battery on the BB device.
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Old 04-16-2009, 01:06 PM   #10 (permalink)
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Quote:
Originally Posted by jasmur1 View Post
Make sure these users have not Installed Desktop Manager to Synch their BB..... as soon as they plug it in the computer it will loose the Synch with BES....


Jay
Only if they opt to sync with the local profile.. If you select Cancel it wont lose sync.
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Last edited by sniffs : 04-16-2009 at 01:09 PM.
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