I set up BES last week, with my one test user. And my user can't open attachments. When she chooses to open an attachment, it throws out an error "Can't recieve more".
I've read up on everything the past week, and as far as I know the server and phone are set up correctly.
I can't even really find anyone else having the same error as I. What gives?

Is your attachment service running?

Yes. Service is running on server, application is loaded on phone, Attachment server is configured on the BES server. An odd thing happened this morning, after pressing the 'open attachment' option a million times...and blue question mark popped up on the screen, as if it tried to load the attachment (PDF in this case). THEN I pressed open file one more time, and the PDF displayed.

Looked through the logs (event viewer, BES logs)?

Yeah there is nothing of interest in the eventvwr, and I looked at the logs in the RIM folder on the server, but I really don't know what I'm looking for. It all looks like normal activity to me.

Does exactly the same thing happen with ALL attachment types?

Everything Lol

Please check the two following BES logs

ACNV = BlackBerry Attachment Conversion
ASRV = BlackBerry Attachment Service

If you don't see them, enable extended logging for the attachment service in the BlackBerry Server Configuration applet.

If those two logs were supposed to be in the LOGS folder on the C-drive, they were not there. So I went in to the applet, and didn't see anything for 'extended logging'. I went to the logging tab, and scrolled down to Attachment Service, and saw nothing. Was that the correct spot?

does the user have content encryption on? also do you lock down the external media card slot and/or usb mass storage mode?

I don't believe the card slot is locked down, and I'm not sure about content encryption. I don't think the end user would know how Hell..I don't even know how to turn it on.

OK, here are the detailed steps:

• Start the BlackBerry Server Configuration applet
• Go to the Attachment Server tab
• Make sure that you have the "Connector Configuration" active in the "Configuration Option" drop-down list
• Under "Extended Logging", chose "Enabled"
• Now go to the Logging tab
• Set the "Debug log level" to "3" for the Blackberry Attachment Service and the Blackberry Attachment Conversion

You should see the

ACNV = BlackBerry Attachment Conversion
ASRV = BlackBerry Attachment Service

log now.

AH HA!! I do't have Connector Configuration in the drop down list! I only have Attachment Server, and Test Attachment Server. I take it that something wasn't installed that should have been?
And is there a trick to changing the debug log level? I can click and highlight, but thats about it!

It should look like this



If you don't see this then you are really missing a part and you should consider a reinstall.

I reinstalled, but don't see where the $#%# the option is to install that portion. I'm using the install package bpsx_414b.exe. I got if off blackberry's site. Is this the wrong one? As a matter of fact, I'm missing SEVERAL tabs in my BB Server Config...

Well, you are not installing BES but BPS. That's Blackberry Professional and not Blackberry Enterprise. See

BlackBerry - BlackBerry Professional Software

for details.

Wait so BPS dosn't support attachments??????????????

BPS does support attachments.

Ok so yeah, I got BPS 4.1 via download when i entered my PIN. But still...my attachments are hosed. Does BPS have the Connection Configuration option? I suppose it dosn't. So now that puts me back to square one.

Alright, everyone will be happy to know I figured out the issue. My end user had an Outlook profile problem. She was recieving emails directly into her PERSONAL FOLDERS, not into her MAILBOX. I changed her profile to be the default OUTLOOK profile, and like magic she was able to view attachments on her phone.