Originally Posted by knottyrope
What do you mean by porting?
Switch carriers and keep same phone number? there will always be a little downtime, 5 min if lucky to a few hours if your unlucky.
Yes, switching carriers and keeping the same number. Basically what happened is they tried porting the CIOs number over and the whole process (porting and EA of new device) took something like 3 hours. They dont feel this is acceptible. So they want me to tell them what went wrong and how to fix it...when I wasnt involved in the first place.
As you can tell, I'm extremely frustrated with this customer right now...LOL