BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-08-2009, 08:15 AM   #1 (permalink)
New Member
 
Join Date: Apr 2009
Model: 7250
PIN: N/A
Carrier: Bell Canada
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Event ID: 20501

Please Login to Remove!

Blackberry Professional Software in a Exchange 2007 environment.

Event Type: Warning
Event Source: BlackBerry Messaging Agent BPS Agent 1
Event Category: None
Event ID: 20501
Date: 08/04/2009
Time: 8:54:36 AM
User: N/A
Computer: BPS
Description:
{user@email.com} MsgMemStateDb::AddMessageState - EntryId is invalid

I have seen a few questions, buy no answers to why I am getting many of these messages. Everything "seems" fine though. User gets emails, nothing seems to be missing.
Offline  
Old 04-08-2009, 10:06 AM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Aug 2008
Location: Basel
Model: Class
PIN: N/A
Carrier: Swisscom
Posts: 1,609
Post Thanks: 6
Thanked 122 Times in 119 Posts
Default

Try to find this error in the MAGT log and post some messages before and after this error message.
Offline  
Old 04-08-2009, 10:13 AM   #3 (permalink)
Wireless Sith Lord
 
DarthBBerry's Avatar
 
Join Date: Jan 2007
Location: Online
Model: iOS 6
Carrier: Verizon x2
Posts: 1,458
Post Thanks: 2
Thanked 27 Times in 22 Posts
Default

Running ZIMBRA perhaps?

(Google search is an amazing thing, ain't it?)
__________________
DarthBBerry
6-Time BlackBerry World Champion (2007-2012)
BlackBerry® Certified Support Specialist v5.0
BlackBerry® Certified System Administrator v5.0
Offline  
Old 04-08-2009, 10:47 AM   #4 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,132
Post Thanks: 352
Thanked 352 Times in 329 Posts
Default

I saw those too.
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 04-08-2009, 11:55 AM   #5 (permalink)
New Member
 
Join Date: Apr 2009
Model: 7250
PIN: N/A
Carrier: Bell Canada
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I am not running ZIMBRA, and there are no other Event log - Application messages.
Offline  
Old 04-08-2009, 12:11 PM   #6 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: PRIV
OS: 5.1.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 7,132
Post Thanks: 352
Thanked 352 Times in 329 Posts
Default

What about the BPS logs?

located near here
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
__________________
unlock your phone here http://freemyblackberry.com/
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 04-08-2009, 02:45 PM   #7 (permalink)
New Member
 
Join Date: Apr 2009
Model: 7250
PIN: N/A
Carrier: Bell Canada
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Found in BPS_MAGT_01.txt

[40000] (04/08 15:17:15.446):{0x10EC} [BIPP] PingResponse 1534 received
[40423] (04/08 15:18:00.915):{0x1088} {user@myemail.com} Queuing new mail through notification (external). EntryId=16979
[40724] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Get record key for this MAPI object, EntryId=16979
[40435] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Queuing new mail through notification. EntryId=16979. Msgs Pending 0
[30085] (04/08 15:18:00.915):{0x111C} {user@myemail.com} New mail has arrived, EntryId=16979
[20501] (04/08 15:18:00.915):{0x111C} {user@myemail.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[40287] (04/08 15:18:00.931):{0x111C} {user@myemail.com} Queuing message, RefId=-2139227383, EntryId=16979, Posted=04/08 15:18:00, Delivered=04/08 15:18:00
[30066] (04/08 15:18:00.931):{0x111C} Total Msgs Pending 1
[30081] (04/08 15:18:00.946):{0x111C} {user@myemail.com} Sending message to device, size=520, EntryId=16979, RefId=-2139227383, TransactionId=-908362632, Tag=555
[40279] (04/08 15:18:00.946):{0x111C} {user@myemail.com} SubmitToRelaySendQ, Tag=555
[40000] (04/08 15:18:00.946):{0x10F0} [BIPP] Send data, Tag=555
[40000] (04/08 15:18:04.056):{0x10EC} [BIPP] Received status DELIVERED, Tag=555
[30097] (04/08 15:18:04.056):{0x111C} {user@myemail.com} Message has been delivered to device, Tag=555, EntryId=16979
Offline  
Old 06-03-2009, 07:25 PM   #8 (permalink)
New Member
 
Join Date: Jun 2009
Model: 8300
PIN: N/A
Carrier: att
Posts: 1
Post Thanks: 0
Thanked 0 Times in 0 Posts
Exclamation MsgMemStateDb::AddMessageState - EntryId is invalid

I've just come across the same event id 20501 warnings in my application event logs, is there a solution to this?
Offline  
Old 06-03-2009, 07:53 PM   #9 (permalink)
New Member
 
Join Date: Apr 2009
Model: 7250
PIN: N/A
Carrier: Bell Canada
Posts: 8
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

not that I know of
Offline  




Copyright © 2004-2016 BlackBerryForums.com.
The names RIM © and BlackBerry © are registered Trademarks of BlackBerry Inc.