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Old 04-08-2009, 09:15 AM   #1 (permalink)
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Default Event ID: 20501

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Blackberry Professional Software in a Exchange 2007 environment.

Event Type: Warning
Event Source: BlackBerry Messaging Agent BPS Agent 1
Event Category: None
Event ID: 20501
Date: 08/04/2009
Time: 8:54:36 AM
User: N/A
Computer: BPS
Description:
{user@email.com} MsgMemStateDb::AddMessageState - EntryId is invalid

I have seen a few questions, buy no answers to why I am getting many of these messages. Everything "seems" fine though. User gets emails, nothing seems to be missing.
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Old 04-08-2009, 11:06 AM   #2 (permalink)
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Try to find this error in the MAGT log and post some messages before and after this error message.
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Old 04-08-2009, 11:13 AM   #3 (permalink)
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Running ZIMBRA perhaps?

(Google search is an amazing thing, ain't it?)
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Old 04-08-2009, 11:47 AM   #4 (permalink)
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I saw those too.
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Old 04-08-2009, 12:55 PM   #5 (permalink)
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I am not running ZIMBRA, and there are no other Event log - Application messages.
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Old 04-08-2009, 01:11 PM   #6 (permalink)
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What about the BPS logs?

located near here
C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs
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Old 04-08-2009, 03:45 PM   #7 (permalink)
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Found in BPS_MAGT_01.txt

[40000] (04/08 15:17:15.446):{0x10EC} [BIPP] PingResponse 1534 received
[40423] (04/08 15:18:00.915):{0x1088} {user@myemail.com} Queuing new mail through notification (external). EntryId=16979
[40724] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Get record key for this MAPI object, EntryId=16979
[40435] (04/08 15:18:00.915):{0x111C} {user@myemail.com} Queuing new mail through notification. EntryId=16979. Msgs Pending 0
[30085] (04/08 15:18:00.915):{0x111C} {user@myemail.com} New mail has arrived, EntryId=16979
[20501] (04/08 15:18:00.915):{0x111C} {user@myemail.com} MsgMemStateDb::AddMessageState - EntryId is invalid
[40287] (04/08 15:18:00.931):{0x111C} {user@myemail.com} Queuing message, RefId=-2139227383, EntryId=16979, Posted=04/08 15:18:00, Delivered=04/08 15:18:00
[30066] (04/08 15:18:00.931):{0x111C} Total Msgs Pending 1
[30081] (04/08 15:18:00.946):{0x111C} {user@myemail.com} Sending message to device, size=520, EntryId=16979, RefId=-2139227383, TransactionId=-908362632, Tag=555
[40279] (04/08 15:18:00.946):{0x111C} {user@myemail.com} SubmitToRelaySendQ, Tag=555
[40000] (04/08 15:18:00.946):{0x10F0} [BIPP] Send data, Tag=555
[40000] (04/08 15:18:04.056):{0x10EC} [BIPP] Received status DELIVERED, Tag=555
[30097] (04/08 15:18:04.056):{0x111C} {user@myemail.com} Message has been delivered to device, Tag=555, EntryId=16979
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Old 06-03-2009, 08:25 PM   #8 (permalink)
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Exclamation MsgMemStateDb::AddMessageState - EntryId is invalid

I've just come across the same event id 20501 warnings in my application event logs, is there a solution to this?
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Old 06-03-2009, 08:53 PM   #9 (permalink)
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not that I know of
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