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Old 11-04-2005, 01:20 PM   #1 (permalink)
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Unhappy Changing the user account on the Controller service

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I'm attempting to change the account that's used to start all the blackberry services on my BES. I've successfully managed to change it (and have the BES still work) on every service except the Blackberry Controller service. When I use this account - let's call it "besadmin" - the service restarts without incident, but I immediately lose all mailflow to my blackberrys. I've tried restarting the entire server, but I have the same issue. The service starts, but the blackberrys don't send or receive mail. As soon as I go back to the old account mail starts working again.

Any ideas? The account I'm using has the following rights:

- Log on as a service to the BES server (and only the bes server)
- Local administrator rights on the BES server
- Send as / Receive as rights on the information store (as per the install instructions)


It seems strange to me that the account would work with all the other services except Controller. As it stands now I have this besadmin account running all my services except for the controller service, which is still being run by the old account and the blackberrys are working fine. I need to get rid of the old account if at all possible.

I'm running BES 4 w/ SP3 on Windows Server 2003 (sp2). My exchange is 2003.

Any help would be greatly appreciated.
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Old 11-04-2005, 01:35 PM   #2 (permalink)
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Here's a bit more information....

My controller log says the following after I restart the service with under the new account:

30000] (11/04 13:27:25):{0x1DC} BlackBerry Agent Controller Started
[30000] (11/04 13:27:27):{0x1358} 'SERVER1' agent 1 started as process 4904
[30000] (11/04 13:27:28):{0x1358} 'SERVER1' agent 1 stopped. Exit code = 4294967294
[30000] (11/04 13:27:28):{0x1358} 'SERVER1' agent 1 will start in 9 seconds
[30000] (11/04 13:27:38):{0x1358} 'SERVER1' agent 1 started as process 2856
[30000] (11/04 13:27:39):{0x1358} 'SERVER1' agent 1 stopped. Exit code = 4294967294


etc, etc. This will go on until I stop the service, then restart it under the old account.
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Old 11-04-2005, 02:02 PM   #3 (permalink)
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Shooting in the dark here, but:

Are you using the same credentials for database access? Has the database and/or DSN been modified to match the new account?
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Old 11-04-2005, 02:18 PM   #4 (permalink)
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Thanks for the reply. I'm using Windows (Trusted) authentication for the database, which resides on another server. Do I need to do anything with this other server?
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Old 11-05-2005, 06:27 PM   #5 (permalink)
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What does the Agent log (MAGT) show when it tries to start?
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Old 11-05-2005, 07:27 PM   #6 (permalink)
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Did you follow these instructions from RIM?
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Old 11-05-2005, 08:42 PM   #7 (permalink)
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The service accounts that you use to install and use the BES server must also have permissions on the SQL server and the config db. It seems that you are running the BES infrastructure under two accounts - one that runs the BES services and another tha logs into the SQL db. You should be also experiencing problems launching the BM console and administering the users?
The following should provide some help.....http://www.blackberry.com/knowledgec...60618&vernum=0
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Old 11-05-2005, 08:43 PM   #8 (permalink)
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acnst doc is very good. It's likely Step 8 and 9 that needs to be done.
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Old 11-07-2005, 12:14 PM   #9 (permalink)
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Thanks everyone for the replies. You guys are the best.

Quote:
Did you follow these instructions from RIM?
Quote:
acnst doc is very good. It's likely Step 8 and 9 that needs to be done.
Indeed, it was steps 7 & 8 - the registry export/import - that resolved the issue. Once I did the import and restarted the service things worked fine.

Thanks again!
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Old 05-29-2007, 12:54 PM   #10 (permalink)
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Originally Posted by acnst View Post
Did you follow these instructions from RIM?
This document no longer exist on their server. What was in 8 and 9 steps?
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Old 06-04-2007, 12:59 PM   #11 (permalink)
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RIM KB ARTICLE KB04293

----------

Task 8
Export the Research In Motion folder from the old administration account by completing the following steps:

Note: To perform this task, you must be logged on using the account that was used to initially install the BlackBerry Enterprise Server software or Service Pack.

Log in to the old administration account.
In the Registry Editor, go to HKEY_CURRENT_USER\Software\Research In Motion.
Select the Research In Motion folder.
Depending on the Windows environment, do one of the following:
For Windows Server 2003, select the File menu, then click Export.
For Windows Server 2000, select the Registry menu, then click Export Registry File.
Choose a location to save the file, type a file name, and click Save.
Close the Registry Editor.

--------------------------------------------------------------------------------

Task 9
Import the Research In Motion folder to the new administration account by completing these steps:

Log out of the current administration account and log in with the new administration account.
Locate the registry file you saved in step 5 of Task 8 above.
Double-click the registry file and it will import to the correct location in the registry.
Open the Registry Editor.
Confirm that the HKEY_CURRENT_USER\Software\Research In Motion directory exists.
Close the Registry Editor.
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