Hi All, i am having a problem with one of my blackberry's today.

We have Blackberry professional software, with about 6 users on it currently, all are working fine and have always been. Rim actually setup the BPS software so im pretty confident it was setup correctly etc.

We added a new blackberry onto the server yesterday. We activated yesterday, and she cannot send mail or reply. She seems to be working perfectly with all other aspects of the bes server, meaning contacts/calendar items are syncing both ways fine, email is coming in almost quicker than outlook recieves it, all seems fine..

We have a exchange 2003 server, she is running verizon blackberry internet mail for her personal aol account. When we change the "send" to the aol, it works fine, meaning the phone can send from aol internet mail no problem. I have joined her almost 3 times now on the enterprise activation and all activations say they are successful

Any suggestions would be very helpful, i am pretty good with blackberrys and bes and setting them up, but still learning all the tips and tricks to troubleshoot, ive just never had this before.

This same scenario happened with one of our users, but it was resolved when we deleted the service books on the BB, then did the Enterprise Activation again.

Is this user a Domain Admin, or part of an active directory group with special privileges?

i confirmed it, no special privledges, regular user totally.
im going to try service books now

What's the error message that the user gets on the handheld?
Are they getting a Red X next to the message when they try to send?
Look in the MAGT logs on the server to see if you can get more detail.
You're not giving us much to go on here.

im sorry, yes they are getting the red x next to the mesage. when sending from aol, its fine like i said.

ill check the logs, im not a bes expert sorry, been trying to research it here in past posts but havent found much. going to look at logs now

this is what im getting

[40700] (04/17 10:51:20.609):{0x21B4} {deb@kaled.com} Receiving packet from device, size=113, TransactionId=660775421, Tag=95347, content type=CMIME, cmd=0x3
[30112] (04/17 10:51:20.609):{0x21B4} {deb@kaled.com} Receiving message from device, RefId=453938920, Tag=95347, TransactionId=660775421
[20265] (04/17 10:51:21.265):{0x21B4} {deb@kaled.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
[20472] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} Send() failed: ERR_SUBMIT_MAIL, Tag=95347
[40277] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} Sending message error to device for message 453938920
[40583] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} Sending packet to device, Size=43, Tag=164429, TransactionId=-907662893
[40279] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} SubmitToRelaySendQ, Tag=164429
[40000] (04/17 10:51:21.406):{0x1DF0} [BIPP] Send data, Tag=164429
[40279] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} SubmitToRelaySendQ, Tag=95347
[40000] (04/17 10:51:21.406):{0x1DF0} [BIPP] Send status DATA_ACCEPTED, Tag=95347
[40000] (04/17 10:51:21.765):{0x1DF4} [BIPP] Received status DELIVERED, Tag=164429
[40000] (04/17 10:51:21.765):{0x21CC} {deb@kaled.com} FindDeviceSendTransaction: transaction not found in current device send list, Tag=164429
[30181] (04/17 10:51:26.796):{0x18F0} Performing system health check (BlackBerry Mailbox Agent 1 - BESX Version 4.1.4.40)
[40360] (04/17 10:51:26.796):{0x18F0} [BIPPa] Health: QSize=0, intMap=5
[40748] (04/17 10:51:30.921):{0x1FCC} License total: 11
[40890] (04/17 10:51:30.921):{0x1FCC} GlobalRescan stats: messaging=70% (39135/55833), calendar=93% (26190/27940), pim=65% (62707/95758)
[40442] (04/17 10:51:31.796):{0x21C8} User settings: email=deb@kaled.com, routing=S41286319, service=KALED01, device=31D198E1, calendar=1, MDS=1, userOTAFM=63, incradle=0, SMIME=0, sentItems=1, dir=Deborah, server=KALED01

No need to apologize, you are at the right place for help!!

[20265] (04/17 10:51:21.265):{0x21B4} {deb@kaled.com} MAPIMailbox::Send(ppMAPIMessage) - SubmitMessage (0x80070005) failed
[20472] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} Send() failed: ERR_SUBMIT_MAIL, Tag=95347
[40277] (04/17 10:51:21.406):{0x21B4} {deb@kaled.com} Sending message error to device for message 453938920


This looks like a SendAs problem.
See here:
KB04707 - Unable to send email messages because Send As permission has been revoked - Port3101.org : Your BES Connection

ok well that article did help me, but it was the strangest thing here..

So before i did anything, i restarted the blackberry router service, it stopped fine.
when i went to start it, it comes up with a error saying unknown login... Now i KNOW 150% this server password has never been changed in years nor has the bes login account. plus the server has had multiple reboots and such with no problem over the years.

i re-entered the service credential pasword under the service, started it, and it immiedietly worked?!

Thank you for the help penguin! i appreciate it

Pretty strange.
If the router service was hung, then this problem should have affected all users, not just this one user.
Maybe they had the problem too, and just didn't realize it.

Either way... glad it's working for you.