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Old 04-20-2009, 02:17 PM   #1 (permalink)
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Default Blackberry Manager crash on start-up

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I thought Google knew all the answers but it failed me on this search.

I try to run BlackBerry Manager, it immediately crashes (too quickly to see what the error message is). MNGR reports ACCESS_VIOLATION.

I thought I was way-behind on patches but I've upgraded to 4.1.6 MR4, running on Windows SBS2003 with Exchange patched at SP2. MSSQL was upgraded to 2005 some time back but this crashing issue is far more recent.

The MNGR log (which is on level 5) says:

[30000] (04/20 11:40:29.910):{0x2528} [ENV] Running Process: wuauclt.exe
[30000] (04/20 11:40:29.910):{0x2528} [ENV] Running Process: bbmgrw32.exe
[40000] (04/20 11:40:29.910):{0x2528} [DIAG] EVENT=Syslog_connected, EVENTMSG="Connected to 127.0.0.1"
[30000] (04/20 11:40:29.957):{0x1610} BlackBerry Manager Version 4.1.6.16 starting...
[40000] (04/20 11:40:30.285):{0x1610} [ExchangeAdaptorDLL::GetProfileName] Using MAPI profile 'BlackBerryManager'.
[40000] (04/20 11:40:30.285):{0x1610} Mailstore Type is 1 (Exchange).
[30000] (04/20 11:40:30.285):{0x1610} Mailstore Connector initialized.
[40000] (04/20 11:40:31.426):{0x1610} ConnectionPool: Created pool of 2 connections
[30000] (04/20 11:40:31.629):{0x1610} [ENV] [DB] Connection String = Server=MOTHER02;Database=BESMgmt;Trusted_Connectio n=Yes
[30000] (04/20 11:40:31.629):{0x1610} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.1406; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (04/20 11:40:31.691):{0x1610} [ENV] [DB] Database Schema Version: 4.1.6 <4.1.2.2008.05.07>
[40000] (04/20 11:40:31.691):{0x1610} [ODBCDatabase::SetMaxConnections] MaxConnection=2
[40000] (04/20 11:40:31.707):{0x1610} ConnectionPool: Created pool of 2 connections
[30000] (04/20 11:40:31.707):{0x1610} [ENV] [DB] Connection String = Server=MOTHER02;Database=BESMgmt;Trusted_Connectio n=Yes
[30000] (04/20 11:40:31.707):{0x1610} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 09.00.1406; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (04/20 11:40:31.707):{0x1610} [ENV] [DB] Database Schema Version: 4.1.6 <4.1.2.2008.05.07>
[30000] (04/20 11:40:32.738):{0x1610} Access BBMgrAppResources using rim_db_admin_security
[30000] (04/20 11:40:37.879):{0xC04} [DIAG] EVENT=Register_thread, THREADID=0xC04, THREADNAME="Unnamed"
[40000] (04/20 11:40:37.879):{0xC04} [rimdevicemanagementimpl::ThreadProc] Creating RIMDeviceMonitor
[40000] (04/20 11:40:39.082):{0x1610} [devicemgmt::setDevice] GUID: PIN:0 PORT:1
[40000] (04/20 11:40:39.082):{0x1610} [devicemgmt::refreshItem] GUID: PIN:0 PORT:1
[40000] (04/20 11:40:39.082):{0x1610} [devicemgmt::refreshItem] Resetting item properties.
[40000] (04/20 11:40:39.114):{0x1610} [rimdevicemanager::enablePort] Port:1 Enable: False Speed: 9600.
[30000] (04/20 11:40:39.223):{0x1610} BlackBerry Manager has successfully started
[40000] (04/20 11:40:39.223):{0x1610} LicenseManager: Starting.
[45056] (04/20 11:40:39.223):{0x1610} {ConnectionPool::GetConnection()}: new maximum connections in use count = 2
[10000] (04/20 11:40:39.332):{0x1610} DefaultHandler - exception caught thread Id=0x1610
[10000] (04/20 11:40:39.332):{0x1610} DefaultHandler - Killing program
[30000] (04/20 11:40:39.332):{0x1610} Exception code: C0000005 ACCESS_VIOLATION
[30000] (04/20 11:40:39.332):{0x1610} Fault address: 0055F0F5
[30000] (04/20 11:40:39.332):{0x1610} Registers: EAX=00000000 EBX=00000000 ECX=0162E86C EDX=00126AC4
[30000] (04/20 11:40:39.332):{0x1610} ESI=04EB8450 EDI=04E5BB08 EBP=00126AF4 ESP=00126AB0 EIP=0055F0F5 FLG=00010202
[30000] (04/20 11:40:39.332):{0x1610} CS=001B DS=0023 SS=0023 ES=0023 FS=003B GS=0000
[30000] (04/20 11:40:39.332):{0x1610} ------------------Begin Stack Trace------------------
[30000] (04/20 11:40:39.332):{0x1610} Stack Frame Context: ESP=00126AB0 EBP=00126AF4
[30000] (04/20 11:40:39.332):{0x1610} Memory dump 00126AB0, length 1024
[30000] (04/20 11:40:39.332):{0x1610} 00126AB0: 50 B4 14 01 C4 6A 12 00 44 6D 12 00 B4 6C 12 00 *P....j..Dm...l..*

.. blah blah blah... likely this doesn't help (no human-readable strings in there anywhere)

[30000] (04/20 11:40:39.332):{0x1610} 00126E90: 01 00 00 00 A4 6E 12 00 01 00 00 00 B5 9F 82 7C *.....n.........|*
[30000] (04/20 11:40:39.332):{0x1610} 00126EA0: 40 BE AF 04 84 6F 12 00 3D 9F 82 7C A8 07 14 00 *@....o..=..|....*
[30000] (04/20 11:40:39.411):{0x1610} PC Address: 0055F0F5, ESP=00126AB0 EBP=00126AF4, Parameters (1-4):(0x00126B30 0x00000000 0x00000004 0x7C820000)
[30000] (04/20 11:40:39.411):{0x1610} Module Name: bbmgrw32.exe
[30000] (04/20 11:40:39.411):{0x1610} PC Address: 0055D28A, ESP=00126AB0 EBP=00126B5C, Parameters (1-4):(0x00406037 0x00000000 0x00126B88 0x00126D44)
[30000] (04/20 11:40:39.411):{0x1610} Module Name: bbmgrw32.exe
[30000] (04/20 11:40:39.411):{0x1610} PC Address: 0055BDAB, ESP=00126AB0 EBP=00126B88, Parameters (1-4):(0x0009400C 0x00126BA0 0x7799E5F1 0x054E9928)
[30000] (04/20 11:40:39.411):{0x1610} Module Name: bbmgrw32.exe
[30000] (04/20 11:40:39.411):{0x1610} PC Address: 00020000, ESP=00126AB0 EBP=00000004, Parameters (1-4):(0x00000000 0x00000000 0x00000000 0x00000000)
[30000] (04/20 11:40:39.442):{0x1610} SymGetModuleBase failed with error code <12b> - Only part of a ReadProcessMemory or WriteProcessMemory request was completed.
[30000] (04/20 11:40:39.442):{0x1610} ------------------End Stack Trace------------------

Has anyone else seen this or can anyone recommend where to look? Can I re-install the Blackberry Manager piece somehow?

Interestingly, BES itself works fine. It connects to the DB, gets new mail, you can send mail from the Berry fine. It's just the manager that dies.
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Old 04-21-2009, 10:10 AM   #2 (permalink)
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Hmmm not a good sign. I'll keep looking for the cause...
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Old 04-21-2009, 10:38 AM   #3 (permalink)
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Yeah just reinstall the BM using the same setup file and choosing BB Manager only.

Is this just on one machine or any machine you try?
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Old 04-21-2009, 01:38 PM   #4 (permalink)
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I found it. I installed Microsoft's Debugging Tools for Windows SBS 2003 and ran bbmgr through the debugger. It told me where the program was crashing - which turned out to be msxml. In the MNGR logs, there were no references to that being the cause at all.

I downloaded a msxml 4 update from Microsoft and now BlackBerry manager works fine. Something must have corrupted my instance of it.
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