Hi

Ive installed Blackberry Enterprise Version 4.1.3.18 and I'm running SBS2008.

The problem that i have is - if the user read a email on his Blackberry it comes up on read on his outlook but if the user reads the email on outlook it doesn't come out up read on on his Blackberry, it still show unread email

I have read installed the Blackberry Enterprise Server, checked the permission.

the CDO.dll file is the same on both server.

can anyone help me please? this is happening on all user.

Mitesh

How long are you waiting? The reconciliation is not immediate.
Does the read status change if the user does a 'Reconcile Now' form the handheld?

Also, check out this thread:
http://www.port3101.org/port-3101-be...eshooting.html

You are running quite an old version of BES. Also, SBS2008 is not shown on the compatibility list, the fact that Windows 2008 server is not supported - it may not install properly.

You may want to try upgrading to BES 4.1.4 - it MAY work - given that Small Business Server SP2 is shown as being supported.

See: http://na.blackberry.com/eng/support...er_april09.pdf

It the end user does Reconcile Now it works but its doesnt do it automaticaly

ive also re-installed the blackberry software,

this problem only happened when the customer had a power cut.

An automatic reconcile normally happens every 15 to 20 minutes. In any case, I would install SP6 and MR5 (latest Maintenance Release at the time of this writing) to be on the safe side.

i've done this but now im getting a error when im loading the Blackberry manager

"Failed to open the default message store using the MAPI Profile "BlackBerryManager". Please review the log for details. you will not be about send messages from Blackberry Manger by email"

do you know why this is?

Also after doing the update of the server to sp6, the end users are now not getting any emails on the phones

Try to recreate the MAPI Profile of the BESAdmin user:

1. Make sure BlackBerry Manager is closed.
2. Click Start > Programs > BlackBerry Enterprise Server > BlackBerry Server Configuration.
3. On the BlackBerry Server tab, click Edit MAPI Profile.

i've have done this and i still get the error coming up.

Are all your services running?

yeah, all the services are running on the server.

Look through the event log and the BES logs for errors.