Originally Posted by penguin3107
If you want reactivate every one of your user's handhelds, and wipe out their settings and wireless backup... then that's your call.
Call up RIM and get a Migration Kit which will give you a temporary SRP and auth key to set up your new BES.
I have a feeling your users might want to have a say in this, and you should probably let them know your plan before you go down this road.
I really would rather not perform an upgrade as the number of variables is too great. It is a general consensus within my IT team that we are better off starting from scratch. We have about ~30 users on this box and if we have 30 or 60 days to reactivate them all, then that should be fine.
Originally Posted by CO_BBTechie
and FYI - this is not free... I believe I paid $500 for the privilege of two SRP keys for 60 days. At the end of the term, your current key expires and you are on the new key permanently.
Thanks. The cost isn't an issue. Would you happen to have the phone number for the appropriate dept at RIM that I need to contact to obtain the Migration Kit?
Thanks again for all of the responses.