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Old 04-29-2009, 12:23 PM   #1 (permalink)
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Default BB bold gets an X when trying to send emails...

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I have this one bb bold coming from At&t BIS, I set up the BB to sync with our BES, now it gets an X when trying to send email. I tried resending the service book, desktop [sync] & desktop [cical], nothing works... Can someone help?
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Old 04-29-2009, 12:30 PM   #2 (permalink)
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Try deleting the service books and redo enterprise activation.
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Old 04-29-2009, 12:31 PM   #3 (permalink)
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Open the message with the red X. Scroll up and what does it show next to status?
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Old 04-29-2009, 02:56 PM   #4 (permalink)
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You said the unit is connected to a BES, does the user's AD account have your BB Service account added to the Security list? Make sure the 'Send As' attribute is checked.
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