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Old 04-29-2009, 12:23 PM   #1 (permalink)
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Default BB bold gets an X when trying to send emails...

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I have this one bb bold coming from At&t BIS, I set up the BB to sync with our BES, now it gets an X when trying to send email. I tried resending the service book, desktop [sync] & desktop [cical], nothing works... Can someone help?
Old 04-29-2009, 12:30 PM   #2 (permalink)
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Try deleting the service books and redo enterprise activation.
Old 04-29-2009, 12:31 PM   #3 (permalink)
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Open the message with the red X. Scroll up and what does it show next to status?
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Old 04-29-2009, 02:56 PM   #4 (permalink)
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You said the unit is connected to a BES, does the user's AD account have your BB Service account added to the Security list? Make sure the 'Send As' attribute is checked.

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