04-30-2009, 05:18 AM
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| | Configure Display Name to appear when composing message on BB handheld
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Not sure if this is possible or not, but I have been asked if the ‘Display Name’ can be configured to appear in the send to field of an email message on the BB handhelds. This is because some users prefer to use their second name and so this is what their display name represents. For instance, a user who’s full name is James Bob Jones has his display name configured as ‘Jones, Bob’ as he likes to be known as Bob Jones. But on the BB handheld his display name featuring his preferred name is reconciled to James Jones, which causes confusion to all who know him as Bob Jones.
So, is it possible to configure the handhelds to use the display name of an intended mail recipient in the To field of a message as opposed to the First Name, Last Name construct?
We're using Exchange 2003 and BES 4.1.3 (shortly to be upgraded to 4.1.6)
Thanks in advance