Originally Posted by Wiseass
Wirelessly posted (8700c)
I missed this as well. We just reupped our contract, I believe we had T2 support as well. I had called the other day with an issue and had no problems, but will costs rise or fall due to this change?
Well I'll assume up. I didn't ask, we renewed in January and they stay we're on the old model until we renew. Depending on the price, I'll need the top tier of small/medium or the bottom tier of Enterprise. I need phone support. I do find it interesting that all the tiers are 24x7, the bottom may be 24 hours before a response, but still means they might respond on a weekend. I gave up trying to send an email on a non critical issue on level 2, it always took several days for them to email back asking me to call.
I'd love going direct to level 2 support, but no deal if it requires anything like a $25,000 program fee.