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Old 05-05-2009, 02:07 PM   #1 (permalink)
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Default Unable to upload old phone contacts

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I have around 40 users who now have blackberrys provided by the company. Many of these users had Phone/PDAs that contain contacts not listed in outlook. When these user go down to the verizon store inorder to transfer then data they are told that they can not do so because we are preventing it. I have double checked and we never implemented any IT policy so I dont know why verizon would be telling me this. Is there a log I can check or anyone have any insight into what this issue may be?


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Old 05-05-2009, 02:11 PM   #2 (permalink)
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Is there a password on the device? It may simply be that wireless sync is enabled for the address book and needs to be turned off.

That's just a guess, I am not sure how the device they use to transfer contacts works.
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Old 05-05-2009, 08:23 PM   #3 (permalink)
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If wireless synchronization is enabled by the BES (at least for domino, if you point the Adress Book sync to a particular server and address book on the server) the service book on the handheld is updated to reflect that, and this prevents desktop manager from synchronizing the address book over USB in some cases.

However you/they/he/she would still be able to use Desktop Manager to be a backup/restore of the contacts DB from one handheld to another regardless of IT policy or service book.

jsconyer is also right about the password if the device has been locked with one.
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Old 05-06-2009, 10:14 AM   #4 (permalink)
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Well we dont have passwords on the Units, but we do have Wireless Sync for the addressbook. The contacts that are being moved are not being moved by the user but by a sales person at a local verizon store. Would they be using Desktop manager? If the wireless sync is the issue can I disable it just long enough to allow them to transfer the data?
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Old 05-06-2009, 10:18 AM   #5 (permalink)
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I don't believe they use DM. Yes, you can disable it and have them try to copy their contacts then enable it.
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Old 05-06-2009, 11:16 AM   #6 (permalink)
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You may be able to get away with just copying them to SIM card and copying them back, depending on the contact info.
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Old 05-06-2009, 05:29 PM   #7 (permalink)
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Disabling wireless backup is very handy for migrating users from one BES domain to another, just make sure to turn it back on once they have restored their data. As stated earlier in the thread it will prevent the items being wirelessly synced from being restored from a local (USB) backup.

I use something like this to disable wireless backup:
Quote:
UPDATE BESMgmt.dbo.SyncConfig
SET ServerEnabled = N'0'
FROM BESMgmt.dbo.UserConfig AS u
INNER JOIN BESMgmt.dbo.SyncConfig AS s ON u.Id = s.UserConfigId
inner join BESMgmt.dbo.SyncDataSource AS d ON s.SyncDataSourceId = d.Id
inner join BESMgmt.dbo.SyncDbType AS t on s.SyncDbTypeId = t.Id
WHERE u.mailboxSMTPAddr = 'user@domain.com' and d.name = 'backup' and t.name = '*'
GO
import it into SQL using the sqlcmd tool like this:
sqlcmd -S <SQLServer> -W -s ; -i DisableWirelessBackup.sql
and something like this to enable it again:
Quote:
UPDATE BESMgmt.dbo.SyncConfig
SET ServerEnabled = N'1'
FROM BESMgmt.dbo.UserConfig AS u
INNER JOIN BESMgmt.dbo.SyncConfig AS s ON u.Id = s.UserConfigId
inner join BESMgmt.dbo.SyncDataSource AS d ON s.SyncDataSourceId = d.Id
inner join BESMgmt.dbo.SyncDbType AS t on s.SyncDbTypeId = t.Id
WHERE u.mailboxSMTPAddr = 'user@domain.com' and d.name = 'backup' and t.name = '*'
GO
and you can use a query like this to get any users who have wireless backup disabled, I use this one as a source to turn wireless backup on..

Quote:
SELECT mailboxSMTPAddr
FROM BESMgmt.dbo.UserConfig AS u
INNER JOIN BESMgmt.dbo.SyncConfig AS s ON u.Id = s.UserConfigId
inner join BESMgmt.dbo.SyncDataSource AS d ON s.SyncDataSourceId = d.Id
inner join BESMgmt.dbo.SyncDbType AS t on s.SyncDbTypeId = t.Id
WHERE ServerEnabled = '0' and d.name = 'backup' and t.name = '*'
GO
call it with sqlcmd like so:
sqlcmd -S <SQLServer> -W -s ; -i getDisabled.sql -o getDisabled.txt
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Old 05-08-2009, 11:43 AM   #8 (permalink)
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Default Resolved

Ok, so I went into the users properties and disabled the wireless sync by senting it to False. The user was then able to have the Verizon tech upload his contacts without issue. Once it was completed I changed the setting back to true.

Thanks for all the help.
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Old 05-08-2009, 11:45 AM   #9 (permalink)
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Good deal! I am glad you got it settled.
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