My company's president got a new Storm to replace one where the screen no longer works. When pressing the screen, it depresses slightly but does not 'click', meaning I can't select any icons. The problem is that I activated his new phone before I was aware of the issue with the old one. If I could activate the old phone (for a new user) then I can wipe it. However, I can't think of a way to do this with the screen the way it is.
Use the resettofactory option. Otherwise you will leave the device without an OS.
__________________ The difference between stupidity and genius is that genius has its limits. When you take things for granted, the things you are granted, get taken. Even a mosquito doesn't get a pat on the back until it starts to work. Too many people miss the silver lining because they're expecting gold. [BES 5.0.3 / GroupWise 2012 HP2]