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Old 05-08-2009, 07:43 PM   #1 (permalink)
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Default BES 5.0 upgrade - Failed to write License Key to the database.

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Hello.

I am in the midst of doing an inplace upgrade from 4.1.16 to 5.0. I got to the CAL Key and get the "Failed to write License Key to the database. Pleas check installation log." After looking at the log,
Quote:
[30000] (05/08 18:54:04.046):{0xE44} <5>May 08 18:54:03 BES {0x1318} 0306: (#30000) [PIPTOOL]: Save failed for CAL key [bescal?????????????]
it does not seem to give any useful information. We have been running 4.1.16 pretty flawlessly and have not had any issue's with the database. The only thing I could find on Blackberry's support was KB13102 article. I was able to verify that the BESAdmin ID has everything setup properly for the BESMgmt Database, but still receive these errors.

Anyone have any suggestions? Thanks for the help.
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Old 05-08-2009, 09:41 PM   #2 (permalink)
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The CAL doesn't look like an Enterprise one - bescal?????????????. Call up RIM to verify.
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Old 05-09-2009, 07:19 AM   #3 (permalink)
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Quote:
Originally Posted by noname View Post
The CAL doesn't look like an Enterprise one - bescal?????????????. Call up RIM to verify.
I put the ????? in place of the actual CAL information. It is just a place holder so I don't put our license information all over the web.
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Old 05-09-2009, 08:28 PM   #4 (permalink)
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is this resolved, Korazu?
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Old 05-12-2009, 10:09 AM   #5 (permalink)
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I hope you have backup to rollback to 4.1.6.
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