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Old 05-11-2009, 01:31 PM   #1 (permalink)
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Default Calendar not downloading at activation:

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Hello All

I've got three users on my bes who's calendar will not download during activation. They will however reconcile changes to calendar items after activation.

The environment is BES 4.1.6 MR5 SQL 2005 SP3 Echange 2007 SP1 RU7 MAPI/CDO 1.2.1

Here is a sample of the the log file....

[30000] (05/11 18:08:49.259):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::CheckLastChangeTime - Calendar support not available
[30000] (05/11 18:08:49.259):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.259):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::DoICS - Calendar support not available
[30000] (05/11 18:08:49.259):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4F38) -> {user.one@domain.com} DoICS() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::ConsistencyCheck - Calendar support not available
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4ED3) -> {user.one@domain.com} ConsistencyCheck() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::GetModifyInProgress - Calendar support not available
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4ED1) -> {user.one@domain.com} GetModifyInProgress() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::GetDeleteInProgress - Calendar support not available
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.274):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:08:49 (AFFF4ED2) -> {user.one@domain.com} GetDeleteInProgress() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:08:49.274):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:08:49.524):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:12:13.397):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:12:13.397):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:12:13 (AFFF4F5F) -> {user.one@domain.com} MAPIMailbox::SetCalendarSyncSupport - OpenEntry on Calendar Folder failed
[30000] (05/11 18:12:13.397):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:12:24.412):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:12:24.412):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:12:24 (AFFF4F5F) -> {user.two@domain.com} MAPIMailbox::SetCalendarSyncSupport - OpenEntry on Calendar Folder failed
[30000] (05/11 18:12:24.412):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:12:50.818):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:12:50.818):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:12:50 (AFFF4F5F) -> {user.three@domain.com} MAPIMailbox::SetCalendarSyncSupport - OpenEntry on Calendar Folder failed
[30000] (05/11 18:12:50.818):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.476):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:21:48.476):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4E72) -> {user.two@domain.com} MAPIMailbox::CheckLastChangeTime - Calendar support not available
[30000] (05/11 18:21:48.476):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.476):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4E72) -> {user.two@domain.com} MAPIMailbox::DoICS - Calendar support not available
[30000] (05/11 18:21:48.476):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4F38) -> {user.two@domain.com} DoICS() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4E72) -> {user.two@domain.com} MAPIMailbox::ConsistencyCheck - Calendar support not available
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4ED3) -> {user.two@domain.com} ConsistencyCheck() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4E72) -> {user.two@domain.com} MAPIMailbox::GetModifyInProgress - Calendar support not available
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4ED1) -> {user.two@domain.com} GetModifyInProgress() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4E72) -> {user.two@domain.com} MAPIMailbox::GetDeleteInProgress - Calendar support not available
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:48.492):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 1 (Application Event Log on WUK0005) | 05/11/2009 18:21:48 (AFFF4ED2) -> {user.two@domain.com} GetDeleteInProgress() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:21:48.492):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:21:53.476):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:23:59.441):{0x7E4} EventLog::ThreadProc: Received notification, processing...
[30000] (05/11 18:23:59.441):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::CheckLastChangeTime - Calendar support not available
[30000] (05/11 18:23:59.441):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::DoICS - Calendar support not available
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4F38) -> {user.one@domain.com} DoICS() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::ConsistencyCheck - Calendar support not available
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4ED3) -> {user.one@domain.com} ConsistencyCheck() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::GetModifyInProgress - Calendar support not available
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4ED1) -> {user.one@domain.com} GetModifyInProgress() failed: ERR_NOT_INITIALIZED
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4E72) -> {user.one@domain.com} MAPIMailbox::GetDeleteInProgress - Calendar support not available
[30000] (05/11 18:23:59.457):{0x744} Alarm::ThreadProc: Received an alarm message
[30000] (05/11 18:23:59.457):{0x7E4} [Alarm::ActivateAlarm] Queuing alarm: <N/A> | BlackBerry Messaging Agent WUK0005 Agent 201 (Application Event Log on WUK0005) | 05/11/2009 18:23:59 (AFFF4ED2) -> {user.one@domain.com} GetDeleteInProgress() failed: ERR_NOT_INITIALIZED



Can anyone help on this one? I've got no idea....


Thanks!
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Old 05-11-2009, 01:35 PM   #2 (permalink)
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sorry, really should say what I've tried so far...

removed and readded them to the bes.
wiped the handheld.
put them on thier own agent.
restarted the bes services.
re-registered the CDO.dll.

I think that's about it... been a long day... sheesh.
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Old 05-12-2009, 03:10 PM   #3 (permalink)
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So when you reactivated them the calendar still failed to show up? Did you check to see if they have any calendar problems in the OWA? We had a few like this, but we activated them and tried a couple of other things on the device itself.
Do a rset on the calendar and see if it pushes
Delete the Desktop (CICAL) service book and repush it from the server
Dont delete all the rest just the CICAL.
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Old 05-13-2009, 03:30 AM   #4 (permalink)
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Yep, reactivate and no calendar items get downloaded....

In OWA all the appointments show up without issue.

I'm gonna try pushing the CICAL serevice book now and see what happens. Will post back ina couple of mins....
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Old 05-13-2009, 03:34 AM   #5 (permalink)
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Superb.... All working.

I always forget to check the service books!

Thanks for your help... :o)
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