BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-12-2009, 08:14 PM   #1 (permalink)
Knows Where the Search Button Is
 
billpoly's Avatar
 
Join Date: Apr 2005
Model: none
Carrier: none
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 4.1.6MR5 - Calendar Sync Problem

Please Login to Remove!

Hello-

I recently upgraded a customer's Exchange-integrated BES from 4.1.3 to 4.1.6MR5. The only problem is as follows-

One thing that is not working correctly is the calendar management from BBY handheld to Outlook. All changes made in outlook are updating on the handheld but not vice versa. If I remember correctly this may have something to do with permissions or send as functionality.

The Exchange server is running on an SBS 2003 server, and the BES is running on a different server. Any suggestions?

Best,
Bill
Offline  
Old 05-13-2009, 01:34 AM   #2 (permalink)
Knows Where the Search Button Is
 
Join Date: Sep 2006
Location: Wellington, New Zealand
Model: 9700
Carrier: Telecom NZ
Posts: 23
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default BES 4.1.6MR5 - Calendar Sync Problem

Yep, possibly permissions - was bidirection calendar sync working prior to the upgrade? I presume the upgrade was performed as the BESAdmin service account? Does the problem happen with all BlackBerry users or some?

Confirm the ESM version (including SP level) and CDO.dll version on the BES is the same or later as what is running on the Exchange server.

Are there any MAPI error messages mentioned in the MAGT log files?
Offline  
Old 05-13-2009, 05:54 AM   #3 (permalink)
Feeling Blue, Bigly ;->
 
stuwhite's Avatar
 
Join Date: Jan 2007
Location: U to the K
Model: 9000
PIN: 3, it's the magic number
Carrier: Most of them, it's a Global Village man!
Posts: 1,273
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Did you actually check the perms?
Is the user a member of one of the protected groups? Perms might be getting revoked if so.
__________________
I was a BES and Exchange admin once.
Then my world turned Blue.
Offline  
Old 05-13-2009, 06:39 AM   #4 (permalink)
Knows Where the Search Button Is
 
billpoly's Avatar
 
Join Date: Apr 2005
Model: none
Carrier: none
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

stuwhite-

What permissions should I be checking? What are the protected groups? Sorry - I'm pretty new at this.

Calendar sync was working prior to the upgrade, so I assume that the basics are intact and the upgrade is the source of the problem (or something that happened during the upgrade).
Offline  
Old 05-13-2009, 06:41 AM   #5 (permalink)
Knows Where the Search Button Is
 
billpoly's Avatar
 
Join Date: Apr 2005
Model: none
Carrier: none
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

bmwilson1978-

Bidirectional calendar sync was working prior to the upgrade. I performed the upgrade as the domain admin account, which in the case of this customer is the same as the BESAdmin service account. The upgrade is happening with all users.

I'll check the log files and post any error messages that I find.

Thanks!
Offline  
Old 05-13-2009, 06:47 AM   #6 (permalink)
Feeling Blue, Bigly ;->
 
stuwhite's Avatar
 
Join Date: Jan 2007
Location: U to the K
Model: 9000
PIN: 3, it's the magic number
Carrier: Most of them, it's a Global Village man!
Posts: 1,273
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by billpoly View Post
stuwhite-

What permissions should I be checking? What are the protected groups? Sorry - I'm pretty new at this.

Calendar sync was working prior to the upgrade, so I assume that the basics are intact and the upgrade is the source of the problem (or something that happened during the upgrade).
No worries, we all started somewhere! Check the BESadmin perms section in this thread - BBAdmin's BES Prerequisites Thread and ensure you have the perms applied for besadmin as directed on the user account in question.

Protected groups -

BES Send As issues how are you addressing it? - if the user is a member of one of these groups, the sendas perm will be revoked after you set it.
__________________
I was a BES and Exchange admin once.
Then my world turned Blue.
Offline  
Old 05-13-2009, 12:59 PM   #7 (permalink)
Knows Where the Search Button Is
 
billpoly's Avatar
 
Join Date: Apr 2005
Model: none
Carrier: none
Posts: 28
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks, stuwhite!

It looks like the upgrade either wasn't performed as the BESAdmin account or the BES services were all switched to the domain admin account for some reason. Switching all services to an already existing BESAdmin account seemed to do the trick.
Offline  
Old 05-14-2009, 05:00 AM   #8 (permalink)
Feeling Blue, Bigly ;->
 
stuwhite's Avatar
 
Join Date: Jan 2007
Location: U to the K
Model: 9000
PIN: 3, it's the magic number
Carrier: Most of them, it's a Global Village man!
Posts: 1,273
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by billpoly View Post
Thanks, stuwhite!

It looks like the upgrade either wasn't performed as the BESAdmin account or the BES services were all switched to the domain admin account for some reason. Switching all services to an already existing BESAdmin account seemed to do the trick.
Cool. As long as all upgrades and patches are done as besadmin you should be fine. Make sure your customers know that the services (except attachment) need to run as besadmin, and they shouldn't change them.
__________________
I was a BES and Exchange admin once.
Then my world turned Blue.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.