BlackBerry Forums Support Community

BlackBerry Forums Support Community (http://www.blackberryforums.com/)
-   BES Admin Corner (http://www.blackberryforums.com/bes-admin-corner/)
-   -   All was right, now suddenly wrong. Why ? (http://www.blackberryforums.com/bes-admin-corner/189830-all-right-now-suddenly-wrong-why.html)

sinfoni 05-13-2009 04:57 AM

All was right, now suddenly wrong. Why ?
 
Hi all,

My configuration:
BB 8310 Plateform version 2.5.0.21 BB version 4.2.2.154 + Curve 8900
BES 4.1.4.15 windows server 2003 R2 SP2
Exhange 2003 (6.5.7638.1) Windows Server 2003 for SBS SP2

All was rigth for more than one year. We change terminal one week ago it was working fine during last 7 days.

Yesterday, the blacks stop to work: No synchronization anymore. I have restarted the computer server and two services failed to start: "BlackBerry Policy Service" and "BlackBerry Dispatcher". However, they start successfull when I do it manually with the service manager. But at this time, no synchronization.

Any idea ? (hum... of course, here, it's the big panic :shock: because the managers are abroad and need their mail...)

The BBcheck info if it can help.
Thanks in advance,
André.

Code:

[START_11:57:09]

Generated by BBCheck Version 1.0.0.2

[GENERAL]

Current User:                DLLSG\administrateur
Host Name:                SRVCOMPTA
OS Version:                5
Build number:                2
ServicePack:                2.0

[BES]

Platform:                Exchange
Version:                4.1.4 (Bundle 25)
Install Path:                C:\Program Files\Research In Motion\BlackBerry Enterprise Server\
Network Access Node:        srp.fr.blackberry.net
MAPI Profile:                Unable to find MAPI Profile information!

[SERVICE_ACCOUNT]

BlackBerry Service Account:        DLLSG\BESAdmin

Domain Group Membership:

        CN=Administrateurs,CN=Builtin,DC=DLLSG,DC=local

[EXCHANGE_PERMISSIONS]

Server: CN=SBS2003,CN=Servers,CN=premier groupe d'administration,CN=Administrative Groups,CN=DLLSG,CN=Microsoft Exchange,CN=Services,CN=Configuration,DC=DLLSG,DC=local

Accounts/Groups found with Send As/Receive As permissions:

Account: dllsg\besadmin has Send As Permissions
Account: dllsg\besadmin has Receive As Permissions

[MAPI_SUBSYSTEM]

MAPI32.DLL:        6.5.6944.0 (c:\windows\system32\mapi32.dll)
EMSMDB32.DLL:        6.5.6944.1 (c:\windows\system32\emsmdb32.dll)
CDO.DLL:        6.5.6944.0 (C:\Program Files\Exchsrvr\bin\cdo.dll)

[GC]

Domain Name:        DLLSG.local
GC Name:        sbs2003.DLLSG.local
GC IP:                147.0.0.3

[DATABASE]

Hostname:        SRVCOMPTA
DB Name:        BESMgmt
Location:        Local
SQL Version:        8.00.761
MSDE Version:        8.00.761
DB info via TSQL: Standard Edition (8.00.760 SP3)
MDAC Version:        2.82.3959.0
MSADO15.DLL:        2.82.3959.0 (C:\Program Files\Common Files\System\ado\msado15.dll)

[JAVA]

Version:        1.5
Path:                C:\Program Files\Java\jre1.5.0_11

MDS JVM Path:        C:\Program Files\Java\jre1.5.0_11\bin\client\jvm.dll

[.NET_FRAMEWORK]

Version 1.0:                        MISSING
Version 1.1 (1.1.4322):                INSTALLED
Version 2.0 (2.0.50727):        MISSING
Version 3.0 (3.0.0456.30):        MISSING

[XML]

XML Parser:        4.20.9848.0 (C:\WINDOWS\system32\msxml4.dll)

[MSMQ]

Microsoft Messaging Queue Version:        Unknown

[NETWORK]

Local IP:                147.0.0.2
TCP/IP Providor:        5.2.3790.0 (C:\WINDOWS\System32\wsock32.dll)
Winsock2 File:                Network Location Awareness (NLA) Namespace 5.2.3790.3959 (C:\WINDOWS\System32\mswsock.dll)

[SRP_CONNECTIVITY]

Host:        srp.fr.blackberry.net
IP:        193.109.81.33
Port:        3101

Status:        Connection Successful

[SYSTEM]

Processor:

Processor Identifier:        x86 Family 15 Model 4 Stepping 10
Processor Vendor:        GenuineIntel
Processor Name:                Intel(R) Pentium(R) 4 CPU 3.20GHz
Number of CPUs:                2

Memory:

Memory In Use:                68%
Total Memory:                1,572,212 MB
Memory Available:        501,812 MB
Memory Limit:                2,213,316 MB
Available Commit:        1,224,260 MB
BES Virtual Space:        2,097,024 MB
BES Unused Memory:        2,038,396 MB

Hard Drive:

Total HD Bytes:                1,997,396 MB
Total Free Bytes:        1,658,441 MB

Time Info:

System Up Time:                0 days 1 hours 8 minutes 36 seconds
Local Time Zone:        Romance Daylight Time (GMT+01:00)

[SYSTEM_HOTFIXES]

KB921503 - Security Update for Windows Server 2003 (KB921503)
KB925398_WMP64 - Security Update for Windows Media Player 6.4 (KB925398)
KB925902 - Security Update for Windows Server 2003 (KB925902)
KB926122 - Security Update for Windows Server 2003 (KB926122)
KB927891 - Update for Windows Server 2003 (KB927891)
KB929123 - Security Update for Windows Server 2003 (KB929123)
KB930178 - Security Update for Windows Server 2003 (KB930178)
KB931768 - Security Update for Windows Server 2003 (KB931768)
KB931784 - Security Update for Windows Server 2003 (KB931784)
KB932168 - Security Update for Windows Server 2003 (KB932168)
KB933566 - Security Update for Windows Server 2003 (KB933566)
KB933854 - Security Update for Windows Server 2003 (KB933854)
KB935839 - Security Update for Windows Server 2003 (KB935839)
KB935840 - Security Update for Windows Server 2003 (KB935840)
KB936021 - Security Update for Windows Server 2003 (KB936021)
KB936357 - Update for Windows Server 2003 (KB936357)
KB936782 - Security Update for Windows Server 2003 (KB936782)
KB937143 - Security Update for Windows Server 2003 (KB937143)
KB938127 - Security Update for Windows Server 2003 (KB938127)

[PROCESSES]

Process                                PID        Threads

System                                4        105
smss.exe                        328        3
csrss.exe                        376        15
winlogon.exe                        400        24
services.exe                        448        18
lsass.exe                        460        30
ati2evxx.exe                        692        4
svchost.exe                        712        5
svchost.exe                        776        13
svchost.exe                        848        10
svchost.exe                        888        13
svchost.exe                        904        55
spoolsv.exe                        1060        11
msdtc.exe                        1084        15
BBAttachServer.exe                1192        112
bmds.exe                        1716        238
BESAlert.exe                        1728        7
vcagent.exe                        1748        4
svchost.exe                        1780        2
inetinfo.exe                        1836        9
sqlservr.exe                        1872        23
sqlservr.exe                        1928        36
NTRtScan.exe                        2156        15
PGIService.EXE                        2212        12
svchost.exe                        2240        3
snmp.exe                        2284        10
smhstart.exe                        2296        2
TmListen.exe                        2476        13
WinVNC.exe                        2548        6
wsusservice.exe                        2604        11
hpsmhd.exe                        2612        1
BlackBerryController.exe        2712        7
BlackberryRouter.exe                2804        8
rotatelogs.exe                        2980        1
rotatelogs.exe                        2988        1
BlackBerrySyncServer.exe        3044        87
cpqnimgt.exe                        3080        7
CpqRcmc.exe                        3108        3
cqmgserv.exe                        3128        8
cqmgstor.exe                        3188        9
exmgmt.exe                        3232        6
OfcPfwSvc.exe                        3348        17
wmiprvse.exe                        3356        4
hpsmhd.exe                        3364        255
NF8719.EXE                        3372        3
sqlagent.exe                        3408        7
sysdown.exe                        3464        3
svchost.exe                        3488        16
rotatelogs.exe                        3636        1
rotatelogs.exe                        3644        1
cqmghost.exe                        4908        10
svchost.exe                        4956        14
svchost.exe                        4976        15
wmiprvse.exe                        6416        7
ati2evxx.exe                        6728        4
explorer.exe                        6824        12
cpqteam.exe                        7016        1
PccNTMon.exe                        7040        4
jusched.exe                        7052        1
ctfmon.exe                        7064        1
sqlmangr.exe                        7072        2
bbmgrw32.exe                        7304        20
RIMDeviceManager.exe                7408        8
BbDevMgr.exe                        7444        3
mmc.exe                                7556        5
jucheck.exe                        8172        3
ITAdminServer.exe                6948        21
BlackBerryDispatcher.exe        6920        51
BlackBerryAgent.exe                440        26
BBConvert.exe                        948        2
BBConvert.exe                        6640        2
w3wp.exe                        1268        14
w3wp.exe                        7868        28
BBConvert.exe                        6208        3
BBConvert.exe                        6500        3
BBCheck.exe                        496        7
[END_11:57:11]


stuwhite 05-13-2009 05:45 AM

Before looking any further in your BBCheck results, I see your CDO and MAPI32.dll files are way out of date. There is a good chance an update has knocked you out due to this state. I would suggest the following to get you at the latest level before you look for a fix -

1 - Patch your Exchange and BES boes to the latest CDO and MAPI32 level (6.5.7654.12 I think).
2 - If you can, also upgrade BES to the latest SP and MR.

The issue will probably dissapear after you do that but if it doesn't, at least you are at a supported level before we do anything else.

sinfoni 05-13-2009 10:25 AM

Hi Stuwhite,

After some investigations, issue may be caused by an idiot: Our vendor may have ask to our provider to stop the business mail server option :x
Why ? Don't know ! But it's probably more an office problem than a technical one...

The Option has just been reactivated and we have to wait until tomorrow to confirm the issue. So I'll be back tomorrow to tell you if it's ok or not before updating anything. (but updating stays a good thing to do anyway ;-))

Thanks.
André.

stuwhite 05-13-2009 10:34 AM

Doh and double doh!! Hope that fixes it for you mate.


All times are GMT -5. The time now is 05:56 AM.

Powered by vBulletin® Version 3.6.12
Copyright ©2000 - 2019, Jelsoft Enterprises Ltd.