Originally Posted by RJeffDay
Does anyone know how to resolve this issue
Okey dokey. I am assuming that we CAN'T take the following options:
a) Set password and lock device = would stop user being able to use BB AT ALL until they come back to you. Probably not acceptable if personal device on your BES.
b) Erase data and disable handheld - you have ruled this out
c) Deleting user from BES - personally I see no issue with this. It would stop the corporate email updating etc. When the user is back, backup handheld (delete all BES service books first and/or disable wireless rec to allow proper backup), wipe it preferably with factory reset to shift off policy, restore personal user data.
If you still can't do any of those and need to leave the user on the BES server but not active, then just disable wireless PIM synch of company data (address book, memos, etc) and in user account on BES set redirection > message forwarding > redirect to blackberry device to FALSE for that user and set filters > forward messages to blackberry device to FALSE.
I *think* in that case the user might be able to send corp email from BB, but not receive. You'd still have the task of clearing corp data off of BB when you get it, but in the interim it would stop any NEW corp data ending up on BB.