BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-14-2009, 06:08 PM   #1 (permalink)
Knows Where the Search Button Is
 
Join Date: Jan 2006
Model: 8700c
Carrier: AT&T
Posts: 29
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Backing up and Transferring BES - Hosted Exchange

Please Login to Remove!

We're having an issue at the office with backing up and restoring BES accounts. Our Hosted Exchange provider Rackspace wants us to migrate the few users we have with them over to the Exchange 07 environment.

One of the issues is that the BES accounts need to be reactivated but none of the information from BES is getting transferred (personal settings outside of exchange information).

What we'd typically do is backup the blackberries using Desktop Manager throught he cable... then wipe the blackberry, activate it on the new BES server then restore from the backup.

The backup is restoring the raw information (pictures, sms messages etc) but none of the personal settings (folders, ring tones, signatures etc)

Why is this happening? Should I restore before reactivating the BES on the new server?
Offline  
Old 05-15-2009, 08:19 AM   #2 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Z30
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,646
Post Thanks: 264
Thanked 271 Times in 257 Posts
Default

this doc of migrating to 2007 mentions nothing about EA when going to 2007.

View Document
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Z30, Z10 and Q10
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.