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Old 05-15-2009, 04:09 AM   #1 (permalink)
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Default Preserving a Blackberry's SMSs indifinately

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hi,

we have a legal issue pending with a member of staff and there is potentially evidence on his blackberry that we need to preserve in the orginal formats (not copy off to sim etc).

I need to ensure that the BB will not prune data once it gets beyond a certain date 2/3/4 weeks etc.

could anyone advice of any settings I may need to change on the device or bb server to ensure the device information is kept in its current state.

Thanks in advance
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Old 05-15-2009, 06:45 AM   #2 (permalink)
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SMS are not contained on the BB server. They are a carrier function.

But to preserve the messages on the device, go to Messages, press Menu, select Options, select General Options, scroll to "Keep Messages", change it to "Forever".

Be aware, though, that relying on storing them on the device is not probably the best solution. If the free memory on the device (Options > Status > File Free) get low, the data on the device might be deleted by the device.

Alternately, you can save the messages on the device by highlighting each message, pressing Menu, and selecting Save.

Better would be to do daily backup of the device with BlackBerry Desktop Manager to save them to a computer.
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Old 05-15-2009, 06:53 AM   #3 (permalink)
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However,
Is your BES not set to record all outgoing and incoming SMS messages?
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Old 05-15-2009, 09:22 AM   #4 (permalink)
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Quote:
Originally Posted by Motorcycle Mama View Post
SMS are not contained on the BB server. They are a carrier function..
You can turn SMS logging on in the BES and save the logs as long as you need them.
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Old 05-15-2009, 12:28 PM   #5 (permalink)
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I didn't see anything about a BES in the OP so in the absence of that information, I presumed (perhaps incorrectly) that a BES was not involved.
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Old 05-15-2009, 12:33 PM   #6 (permalink)
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Quote:
Originally Posted by Motorcycle Mama View Post
I didn't see anything about a BES in the OP so in the absence of that information, I presumed (perhaps incorrectly) that a BES was not involved.
The OP refers to what is likely a BES in their first post:
"settings I may need to change on the device or bb server"
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Old 05-15-2009, 12:39 PM   #7 (permalink)
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Wirelessly posted (Pearl 8100)

The op asked if there was anyway to set the option from the device or the server, I would take that to infer that they have a server?
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Old 05-15-2009, 01:14 PM   #8 (permalink)
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In my opinion you should change the setting to keep messages forever and after that turn the blackberry off to avoid those messages being deleted due to low memory available. and keep it locked away from the suspect.
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Old 05-15-2009, 01:27 PM   #9 (permalink)
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Quote:
Originally Posted by jjmach View Post
[...]and keep it locked away from the suspect.
Wow... nobody is suggesting the target device belongs to a criminal.
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Old 05-15-2009, 01:31 PM   #10 (permalink)
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If it's a legal issue, and there are lawyers involved, can't you just subpeona the carrier to get the SMS information? Cops do it all the time (or so they show in Law and Order).

Of course, Law and Order had a show about one of their computer geeks getting past a BlackBerry password....I got quite a chuckle out of that.
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Old 05-15-2009, 01:46 PM   #11 (permalink)
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As an oil and gas company, we encounter these types of discoveries several times a year (think gouging) and we are required to perform due diligence in preserving data, and specifically directed not to destroy same. So regardless of other avenues, I believe the OP is required to preserve any messages related to such an inquiry.
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