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Old 05-15-2009, 02:45 PM   #1 (permalink)
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Question New Devices

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When an existing BB user gets a new BB, is there a way to avoid deleting their user account from the BES when activating the new BB device?

IE: User gets a new device. I then delete their existing account and then re-add them in order to activate their new device on the new account.

I'm just wondering if there is another way that would make the device transition easier for the user.

Thank you...

JDay
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Old 05-15-2009, 02:51 PM   #2 (permalink)
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Ummm... not only is there a way... but it's the right way.
Just set a new activation password and have the user do an Enterprise Activation on the new device.

Why on earth are you deleting the user's account and re-adding them???
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Old 05-15-2009, 02:52 PM   #3 (permalink)
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I'd guess that 99.9% of the people use Desktop Manager. When connected to your network and with the user logged in, start Desktop Manager. Connect the BB and it will ask if you want to switch PINs. Simple. No deleting of accounts required.
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Old 05-15-2009, 02:53 PM   #4 (permalink)
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Quote:
Originally Posted by penguin3107 View Post
Ummm... not only is there a way... but it's the right way.
Just set a new activation password and have the user do an Enterprise Activation on the new device.

Why on earth are you deleting the user's account and re-adding them???
I thought I had to in order to get the new PIN to activate with the BES... Please educate me a bit because I always thought it strange...
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Old 05-15-2009, 02:55 PM   #5 (permalink)
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Quote:
Originally Posted by RJeffDay View Post
I thought I had to in order to get the new PIN to activate with the BES
Nope.

Quote:
Originally Posted by RJeffDay View Post
Please educate me a bit because I always thought it strange...
I already did. Set a new activation password and have the user do an Enterprise Activation on the new device.
It's very simple.
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Old 05-15-2009, 03:00 PM   #6 (permalink)
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Quote:
Originally Posted by NJBlackBerry View Post
I'd guess that 99.9% of the people use Desktop Manager. When connected to your network and with the user logged in, start Desktop Manager. Connect the BB and it will ask if you want to switch PINs. Simple. No deleting of accounts required.
We never really encouraged the user to install the BB Desktop Mngr due to all of our stuff being sync'd OTA.

We've always told them that the only reason they might want the BB DTop Mngr is if they want to add/remove photos or music.
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Old 05-15-2009, 03:12 PM   #7 (permalink)
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I already did. Set a new activation password and have the user do an Enterprise Activation on the new device.
It's very simple.[/quote]

Well I learned something new today. THANKS!!!
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