Originally Posted by NJBlackBerry
I'd guess that 99.9% of the people use Desktop Manager. When connected to your network and with the user logged in, start Desktop Manager. Connect the BB and it will ask if you want to switch PINs. Simple. No deleting of accounts required.
We never really encouraged the user to install the BB Desktop Mngr due to all of our stuff being sync'd OTA.
We've always told them that the only reason they might want the BB DTop Mngr is if they want to add/remove photos or music.