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Old 05-17-2009, 02:35 PM   #1 (permalink)
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Default Mailstore errors with BES5 Web Desktop Manager

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When selecting "Email Settings/Redirection Folders" all of my users are getting this error: "The personal redirection folders are unavailable. Contact your system administrator."

The logfile (server02_BBAS-AS_01_yyyymmdd_nnnn.txt) then shows this error:

(05/17 21:18:53:273):{http-SERVER02.DOMAIN.LOCAL%2F10.0.0.102-443-1} [com.rim.bes.basplugin.emailcommon.EmailManagerBase] [WARN] [BASX-2545] {u=9, uc=8, o=0, t=25626} _getPersonalRedirectionFolderInformation error from mailstore getting personal redirection folders - Mailstore server exception occurred in function: JMailstore::decode, RPC host: SERVER02, Error: 609 - Unknown error.

Some of my users are also having problems selecting Contact folders at "Email Settings/Contact Folders". The default folder usually shows (without the number of contacts) and the "Default contact folder" dropdown doesn't show the name of the contat folder but a long string of characters instead (like "AAAAABXVj150+FpDnwvRbWU4/7cBAF9zZqaBBnhJo2RNdlO8J5EAAAAAAEMAAA=="). The logfile (same logfile as above) then shows this error:

(05/17 21:19:23:080):{http-SERVER02.DOMAIN.LOCAL%2F10.0.0.102-443-1} [com.rim.bes.basplugin.emailexchange.EmailExchangeM anagerBean] [WARN] [BASX-2545] {u=9, uc=8, o=0, t=26436} getAvailablePrivateContactFolders could not get private contact folders due to mailstore service error for user identifier 9 - Mailstore server exception occurred in function: JMailstore::decode, RPC host: SERVER02, Error: 609 - Unknown error.

What kind of mailstore error do I have? All the permissions seems fine. Already re-installed BAS and even the whole BES server...
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