BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-19-2009, 12:26 PM   #1 (permalink)
New Member
 
Join Date: May 2009
Model: 8900
PIN: N/A
Carrier: Sure
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default User XXXX Not Started

Please Login to Remove!

Hi

I have a fresh install of Blackbery Professional Enteprise for exchange 4.1.4.17 on a plan win 2k3 server (only exchange admin tools installed and BES)inside the same domain as my exchange server. I add my users however the BB's will not activate wirelessly, I check the event logs and all I get is User XXXX not started, User YYYY not started, 2 users failed to initialise.

Been though my permissions and according the guide from RIM they are fine (besadmin is a local admin, can log on locally and run as service on BES server, is a view only exg admin, has permissions to send as, receive as and administer info store and has send as set at domain level on the DC). I have checked and the exchange tools are the same service pack as my exchange server and the MAPI32 and CDO dll's are the same versions. Also tried re-installing BES, re-booting server, even went as far as to create a brand new besadmin user and gave it the permissions from the RIM guide. There are no other warning's or errors in the event log besides the 2 for the users and the users are getting the activation e-mails from the BES server, I am really stuck at so any help would be gratefully appreciated
Offline  
Old 05-19-2009, 12:35 PM   #2 (permalink)
BlackBerry Extraordinaire
 
Join Date: Mar 2007
Model: Z10
OS: 10.1.0.19
Carrier: Fido
Posts: 1,068
Post Thanks: 6
Thanked 30 Times in 29 Posts
Default

Not sure how you do enterprise activation but assuming that is correct, are you sure your devices are enterprise ready? Check with your carrier.
Offline  
Old 05-19-2009, 04:09 PM   #3 (permalink)
BlackBerry Elite
 
knottyrope's Avatar
 
Join Date: Jan 2008
Location: Massachusetts
Model: Passp
OS: 10.2.1
PIN: t of blood has been taken
Carrier: AT&T-US with I dee ten tee errors
Posts: 6,756
Post Thanks: 274
Thanked 296 Times in 280 Posts
Default

If they dont start then permissions is where I would look at again.
It only takes one click to knot let BPS run.
__________________
irony : many old timer posters have de-evolved into the trolls they once fought
I am on http://supportforums.blackberry.com
BES 10 running sweet for my Passport, Z30, Z10 and Q10
Offline  
Old 05-20-2009, 03:42 AM   #4 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

Are the etp.dat messages disappearing from the Inboxes? If not, sorry knot, it's a permissions issues as knottyrope has said above.
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 05-20-2009, 03:44 AM   #5 (permalink)
New Member
 
Join Date: May 2009
Model: 8900
PIN: N/A
Carrier: Sure
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi

The BB's are set up for Enteprise activation but I'll recreate the besadmin user and try that and get back
Offline  
Old 05-20-2009, 07:15 AM   #6 (permalink)
New Member
 
Join Date: May 2009
Model: 8900
PIN: N/A
Carrier: Sure
Posts: 3
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Hi

I have added besadmin as a user and asigned it a BB, all activated wirelessly fine (should prove not a network thing). I have logged into a PC as besadmin opened up outlook and attached the BES users mail box's and I am able to send e-amils as them (forward an existing mail with there name in the from field).

The etp.dat messages dont look like they are coming into the mailbox's now however. I have just added a user and set activation password (for one of the other user not besadmin) however I didnt not activate the BB. I then waited for the bb message to come in (it has been about 5 minutes and nothing has happened)
Offline  
Old 05-20-2009, 07:53 AM   #7 (permalink)
Talking BlackBerry Encyclopedia
 
DavidAdams's Avatar
 
Join Date: Sep 2007
Location: Belfast
Model: NotYe
PIN: N/A
Carrier: O2
Posts: 470
Post Thanks: 2
Thanked 0 Times in 0 Posts
Default

The email is generated when you do the EA on the device.

If it is working as it should then you may well not see the message, it is designed to be picked up and then deleted by the BES. Not sure if it makes it to the bin or is just completely removed.

View link for EA process
__________________
BES, 4.1.7, was SBE now full BES
Domino v7.0.2
Windows Server 2003, standalone
Offline  
Old 05-20-2009, 08:16 AM   #8 (permalink)
Talking BlackBerry Encyclopedia
 
RadHaz75's Avatar
 
Join Date: Feb 2006
Location: Philadelphia
Model: 9650
OS: 6.0.0.524
PIN: BALL
Carrier: Verizon Wireless
Posts: 456
Post Thanks: 2
Thanked 4 Times in 4 Posts
Default

users failing to initialize means the besadmin account can't access their mailbox, therefore it cannot start the users. if you are certain it's not a perms issue with the info store and/or mailbox then is it possible the user's mailboxes were moved between storage groups with the same mail server? the bes doesn't have the ability to detect those and as a result will faill to start the users.

just out of curiosity have u tried rebooting the bes server?
__________________
Two months ago, I saw a provocative movie on cable TV. It was called The Net, with that girl from the bus.
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.