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Old 05-20-2009, 05:49 AM   #1 (permalink)
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When a new handset runs enterprise activation it syncs the contents of the user's inbox (going back something like 2 weeks) to the handset.

My question is: on an already-activated handset can I get this to happen without wiping and re-activating the handset? I've tried deleting the Desktop [SYNC] service book and then running an enterprise activation but it refuses to bring down any emails!

For info I'm running BES 4.1 and the handset is an 8707.
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Old 05-20-2009, 05:56 AM   #2 (permalink)
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You don't have to wipe it but you do need to remove the user from BES and re-add.
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Old 05-20-2009, 06:10 AM   #3 (permalink)
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Ah, I didn't try that. To give you an overview of my situation - we've had some exchange problems and a few users handsets have stopped syncing mailbox changes in either direction. Getting the sync back up and running is a fairly simple process, but the user is then left with an Outlook inbox that looks very different to their Blackberry inbox.

So what I'm going to do now is:
1) Delete Desktop [SYNC] service book from handset
2) clear messages from handset with desktop manager
3) Remove user from BES and re-add
5) Set activation password and run enterprise activation

Hopefully this will bring down the two weeks of emails, better than none at all!

Thanks x14, I'll post how I get on.
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Old 05-20-2009, 08:01 AM   #4 (permalink)
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The above process worked. I actually only got something like 5 days of email back (possibly because of the aforementioned exchange issues) but much better than nothing.

Thanks again x14.
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Old 05-20-2009, 09:03 AM   #5 (permalink)
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think 5 days is the default setting.
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