05-20-2009, 05:10 AM
Knows Where the Search Button Is
Join Date: Dec 2008
Post Thanks: 0
Thanked 4 Times in 3 Posts
Ah, I didn't try that. To give you an overview of my situation - we've had some exchange problems and a few users handsets have stopped syncing mailbox changes in either direction. Getting the sync back up and running is a fairly simple process, but the user is then left with an Outlook inbox that looks very different to their Blackberry inbox.
So what I'm going to do now is:
1) Delete Desktop [SYNC] service book from handset
2) clear messages from handset with desktop manager
3) Remove user from BES and re-add
5) Set activation password and run enterprise activation
Hopefully this will bring down the two weeks of emails, better than none at all!
Thanks x14, I'll post how I get on.