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Old 06-02-2009, 11:18 AM   #1 (permalink)
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Default Help me prove activation issue is verizon problem

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New user new phone and it wont activate.

I have been on phone with verizon and they promise me it is provisioned for bes. I have 3 users on server that activated no problem. So what do I do ?

I wipe my own personal bb and activate it using my users email and activation password. Amazing it activates with no issues.

I call verizon and tell them this ( I delete user from bes add re add) they try to activate again, no luck.

They tell my client that it is a issue on my end?????

Now if I can activate it using my phone doesnt that prove that my server is working and it is a verizon issue ?

Thanks
Trev
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Old 06-02-2009, 11:20 AM   #2 (permalink)
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Definitely sounds like a provisioning issue to me.

Ask them to remove the provisioning and then re-add it.
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Old 06-02-2009, 01:41 PM   #3 (permalink)
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+1 for remove the provisioning and then re-add it
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Old 06-03-2009, 07:05 AM   #4 (permalink)
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I had a similar issue with one particular device that would not activate. It kept getting stuck at Waiting for Services... for HOURS. Even though I could get on the Internet on the device and do PIN to PIN messages, (had 1X for signal) all other data services were not functioning. After several wipes and hard resets, the signal changed to 1XEV and finally Enterprise Activation completed. There's something funny about the Verizon provisioning that prevents the EA from completing unless there is FULL data coverage.

Go figure. *shrug*
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Old 06-03-2009, 07:10 AM   #5 (permalink)
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When does the provisioning fail - right away or after several minutes?

Do you have T-Support? If so, you can log into Expert Support Center and verify that the device has the correct BES plan.

Or PM me the PIN and ESN and I'll check it for you.
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Old 06-05-2009, 09:57 AM   #6 (permalink)
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Thanks Everyone, It was a verizon issue. They never admitted to it but after talking to a tech he did a couple things and then it started working. Thanks again!!
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Old 06-05-2009, 09:59 AM   #7 (permalink)
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Glad you got it resolved
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Old 06-05-2009, 10:09 AM   #8 (permalink)
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It is a BESAdmin rite of passage to go through the gauntlet of correcting the right BES data plan with your carrier.

It sucks, but we all go through it at sometime.
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Old 06-07-2009, 11:13 AM   #9 (permalink)
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if i suspect a provisioning issue I ask the user of the handheld to go to:

OPTIONS > Advanced Options > Service Book you should see an entry called 'Provisioning [PROVISIONING]"

then if you open that entry, you'll see something like BESPRV-XXX under the field that says UID.

I dont know if this has a technical basis but just a thought inside me tells me that this entry in the service books check whethere there is PROVISIONING or none- and if there is the UID gives you an idea if it is BES or BIS or whatever provisioning that the network (i.e Verizon) has given the SIM/handheld (or sometimes both).

HTH
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