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Old 06-05-2009, 12:58 PM   #1 (permalink)
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I set up our BES about 2 months ago (with a little help from my friends) and thought we were doing OK. I have 10 users that are working under the default policies. Problem just surfaced with my BB (an 8830) that I cannot send or reply to emails. After checking the threads I thought we would be able to find the problem...not.

I removed myself from the admin account, removed myself as a user from BES, wiped handheld, pulled battery and said a few choice words, but I'm still not able to reply or send emails. Any help would be appreciated before I call RIM.
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Old 06-05-2009, 01:01 PM   #2 (permalink)
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What happens when you try to send a message? Does it give a red X. If so, open the message and list what it shows next to Status.

Off topic - Nice to see a local BES admin around. Lancaster's my old stomping grounds
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Old 06-05-2009, 01:20 PM   #3 (permalink)
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See here:
KB04707 - Unable to send email messages because Send As permission has been revoked - Port3101.org : Your BES Connection

and here:
AdminSDHolder - or where did my permissions go? - Port3101.org : Your BES Connection
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Old 06-05-2009, 01:22 PM   #4 (permalink)
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Yes I get the red X. Message Status: Desktop email program unable to submit message.
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Old 06-05-2009, 01:36 PM   #5 (permalink)
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Quote:
Originally Posted by rleabhart View Post
Yes I get the red X. Message Status: Desktop email program unable to submit message.
See the two KB articles I linked to above.
I can almost guarantee that your issue and resolution is contained within.
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Old 06-05-2009, 02:11 PM   #6 (permalink)
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Thanks for the help. i'll check them out
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