BlackBerry Forums Support Community               

Closed Thread
LinkBack Thread Tools
Old 06-17-2009, 12:35 PM   #1 (permalink)
New Member
Join Date: Aug 2007
Model: 8830
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Nextel Undeliverable Issue with BES

Please Login to Remove!

So i have a weird issue, which i believe ISNT related to bes, but nextel says its NOT on their end..

We have a Exchange 2003 Server with Bes, the user has had no problems in the past and one day, the problem started happening..

The problem is, when you send the user a normal email, it comes into his outlook no problems, but it does NOT get redirected to his blackbery, and the person that sent the email, gets this

Your message did not reach some or all of the intended recipients.

Subject: test
Sent: 6/17/2009 12:16 PM

The following recipient(s) cannot be reached:

[email address] on 6/17/2009 12:16 PM
The e-mail account does not exist at the organization this message was sent to. Check the e-mail address, or contact the recipient directly to find out the correct address.
< #5.1.1>

now that is the wrong phone number, it is off by one digit. if i correct the wrong digit, and send directly to that email address in outlook, he gets the message delivered to his blackberry. That phone number, was never correct, the user never had it, its not even a valid nextel phone number they say. He has always had the same phone number.

We called nextel, and they are blaming a configuration issue on us saying their end is all correct. I dont know if this is true or not but i am pretty positive it is their end, i just dont want to sit on the phone and yell at them unless im sure its not BES (which they dont do ANYTHING with as far as troubleshooting). I did resend service books and reload user and re-enterprise activate, with no change and problem still exists.

Anyone have any ideas? is there a spot in bes to put the phone number? i couldnt find it if there was after some searching on the forum here.

Any help or ideas would be great before i call them, much appreciated!
Old 06-17-2009, 11:42 AM   #2 (permalink)
BlackBerry God
penguin3107's Avatar
Join Date: Jan 2005
Model: iOS 5
Carrier: VZW
Posts: 11,701
Post Thanks: 1
Thanked 237 Times in 219 Posts

This sounds like there's a Forwarding Rule set up on the Outlook/Exchange side.
I sincerely doubt this is BES related at all.

Check the user's rules and/or filters to see where this is originating from.
BES 5.0.3 MR4 :-: Exchange 2007 SP3 RU3
Old 06-17-2009, 11:51 AM   #3 (permalink)
New Member
Join Date: Aug 2007
Model: 8830
Carrier: sprint
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts

i did check all that, nothing is setup at all. just a regular user in AD with a mailbox.

what i dont know if i made clear in the post above either is that mail ISNT relaying to his phone through BES. when we correc the phone number in that bounceback, it goes directly to his BB.

when he gets new mail, it only goes into outlook, and never to his BB
Old 06-17-2009, 02:16 PM   #4 (permalink)
BlackBerry Genius
hdawg's Avatar
Join Date: Aug 2006
Model: hdawg
Carrier: hdawg
Posts: 6,632
Post Thanks: 0
Thanked 0 Times in 0 Posts

this isn't a BlackBerry issue. anything is carrier related.
Old 06-17-2009, 02:23 PM   #5 (permalink)
Thumbs Must Hurt
Join Date: Jan 2007
Model: 9630
Carrier: Sprint
Posts: 134
Post Thanks: 0
Thanked 1 Time in 1 Post

is there forwarding address set in AD for that user ? in ADUC it's on the Exchange General tab -> Delivery Options button
Closed Thread

Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Copyright 2004-2014
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.