Hi all,

I have been left in a bit of a mess by someone departing unexpectedly and I am in need of some help. I need to move a few mailboxes to a new Exchange 2003 server within the same domain. A handful of these users are BB users. My question is: Do I need to "tell" BES that these users have moved? If so, how? Also the new Exchange is a fresh install, configured and working (I have tested a few normal mailboxes with it). Is there anything that I have to do to this new Exchange server from a BES point of view? Please don't think I am lazy for not reading the documentation, but as I said, I have been dropped in to this and I'm just looking for some quick pointers.

Regards, Jim

Read all of these:

KB11776 - How to move a Microsoft Exchange mailbox for a BlackBerry smartphone user

KB00142 - Cannot send or receive email messages because a mailbox has been moved

KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

You need to grant the BESAdmin account permissions on the new mailbox server ... and after you move you'll want to do a handheldcleanup.exe.

Many thanks indeed That was an amazingly speedy response

You're welcome. Good luck

OK, so I assigned all the permissions that the BB account has on mail1 to mail2.
I moved the mailbox using Exchange Tasks. I restarted Blackberry Dispatcher and Blackberry Controller. Ran HandHeldCleanup.exe -u and it picked up that the mailbox had moved to a different server. Now the user can receive emails on their BB device but not send. What else can I try? I tried removing and re-adding with another user and still the same problem, can receive but not send.

Thanks

Send as is hosed.
Re-check the doc on KB02276 - Assigning permissions for a BlackBerry Enterprise Server service account

What error is displayed in either the logs or the HH?

On HH:

Message Status: Desktop Email program unable to submit message

I have checked all the permissions and they appear to be correct. If it helps, Server1 is a Domain Controller, users here are fine. Server2 is a Member Server, users here can not send but do receive.

Many thanks

This is the error log.

Messaging Agent BES2 Agent 2 (Application Event Log on BES2) | 06/25/2009 12:50:15 (AFFF4FF8) -> {user@dxtxtxtx.co.uk} Send() failed: ERR_SUBMIT_MAIL, Tag=134087
[30000] (06/25 12:50:20.395):{0x7A0} Alarm::ThreadProc: Received an alarm message

Thanks

Have you triple-checked the Send As permissions?
KB04707 - Unable to send email messages because Send As permission has been revoked - Port3101.org : Your BES Connection

This user isn't a Domain Admin, or in a group with elevated AD privileges, right?

Been through the permissions with a fine comb. I even wrote them down on paper and had one of my colleagues go through them. The only thing I haven't done is stop the BB Router service for 2 hours as indicated in KB04707. Will have to wait till Saturday night to do that.

is the user an administrator on that server? this can cause problems and keep revoking the send as permission

He was a domain admin , but I removed him from the group and re-applied the permissions. Still no go.

Thanks

Actually, that is not correct. A user can be a member of the Administrators group either in the Domain or locally on a server and it will have no issue with the Send As permission. Domain Admins is a group that would cause trouble.