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Old 07-02-2009, 03:18 PM   #1 (permalink)
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Default The item has not been saved as it has been changed by another user or in another wind

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Hi,

We've recently started to trial Blackberry's at my company and everything was going smoothly until one of our users started reporting that he would intermittently recieve the following error when replying to emails,

"The item has not been saved as it has been changed by another user or in another window. Do you want to make a copy in the default folder for the item?"

I noticed a post from last year, I would link to it but the forum won't allow me to, describing the issue. I've copied the apparent cause from the post below.

This occurs because when the email is received in Outlook and you have it open or in the preview pane and then you receive it on the BB the BES tags it with a reference ID. At that point the message is changed but you just don't see it. Then when you try to modify it Outlook will tell you the emial has been changed.Then when you move off the email in Outlook and open it again you are now looking at the modified email and now you can add things to it/change it.

This is normal BES behavour and there is no way around it except to display the preview pane in Outlook.

I had many a call about this when at RIM. I even had Microsoft on the phone with me and the customer and had to explain that we cannot stop the BES from adding a reference ID.

Hope this info helps.


I was wondering whether this is something that has now been resolved or is it something that the user will have to live with if he's going to be using a Blackberry?

Our setup if that is of any help is Bes 4.1.6 MR 5, Exchange 2003 SP2 which is patched up with Outlook 2003 SP3.

Thanks in advance for any help.
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Old 07-02-2009, 04:05 PM   #2 (permalink)
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I've never had anyone report this behavior ... the only reference to this I see is: KB03147 - The item could not be saved because it has been changed by another user or in another window

... wierd.
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Old 07-02-2009, 04:11 PM   #3 (permalink)
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Found that article earlier and removed everyones access from the affected users mailbox but unfortunately it still occurs. Not sure what to do next really.
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Old 07-04-2009, 04:25 PM   #4 (permalink)
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I believe this is an Outlook's mechanism in action when a situation of save conflicts is detected (just like in Lotus Notes). It's something like when you are trying to save a modified item and then the program performs a check to see if the back-end copy's content has any difference before and after the current user has modified and generates that message when it detects a conflict after the content comparison.

I can now appreciate why for Domino BES, they have to create a separate BlackBerry State database instead of writing the RefID into the mail document itself... to prevent events of "Save/Replication Conflicts".
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